Lucy User

I’m a highly trusted Executive Assistant with 3+ years of experience supporting Founders, CEOs, and senior executives in fully remote environments. Most recently, I provided dedicated, end-to-end executive support for over 1.5 years—helping leaders stay focused on strategy and growth through reliable, discreet operations.

My work centers on managing complex professional, personal, and family calendars and inboxes across multiple time zones. I prepare daily executive briefings with agendas, priorities, and key context, coordinate domestic and international travel, and handle confidential matters like healthcare appointments and family logistics.

I’m known for anticipating needs before they arise, conducting research, and preparing clear summaries to support executive decision-making. I also maintain CRM systems to ensure accurate follow-ups and streamline workflows using automation and productivity tools.

Before executive support, I built strong customer and coordination experience—handling high volumes of calls, emails, and live chats as a Customer Service Representative, and supporting HR documentation for 100+ staff while assisting with recruitment and onboarding. I’m currently developing further in Data Analytics (ALX Africa) alongside executive assistant, virtual assistance, and project management certifications.