Lucky Chidi

Provided first-line IT support by installing and configuring equipment, software, user accounts, and network settings while troubleshooting hardware, OS, and network issues. Strengthened security via MFA and antivirus management, supported cloud PMS tools (ezee, opera), and collaborated on CCTV system design and installation to reduce downtime and improve operational performance.

Designed marketing and brand assets by creating visual concepts with client collaboration and producing brochures, logos, and website graphics. Improved user support operations by designing a system to track and resolve issues, reducing resolution time by 50%, and supported technical documentation and website/profile redesigns to boost brand recognition and sales.

Performed security assessments of computer systems and networks and implemented security protocols and procedures to prevent and respond to incidents. Reduced malware infections by 50% through a new security protocol and improved overall security and performance by leading a network architecture redesign project.

Managed scheduling and coordination tasks, including calendars, meetings, appointments, and travel arrangements, to help improve the employer’s productivity. Organized and maintained electronic files for fast retrieval and handled phone calls and email correspondence professionally, while conducting research and compiling requested reports.

Earned a Bachelor of Computer Science at Madonna University (Elele, Nigeria).

Completed secondary education at Blessed Comprehensive Secondary School and prepared for West African Examinations Council (WAEC).