Open to opportunities

Lucia Pigni

@luciapigni

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Hospitality management professional delivering exceptional guest experiences.

Denmark

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What I'm looking for

I am seeking a hospitality role where I can lead operations, improve guest experience, mentor teams, and grow into broader management responsibilities within a multicultural environment.

I am a hospitality management graduate with broad international experience in guest services, operations, and team leadership. I consistently support daily operations, train and coordinate staff, and maintain high customer-service standards across multicultural settings.

My background includes assistant management in a Copenhagen bakery, front desk and concierge roles at a U.S. resort, event coordination at a university, and long-term childcare work that developed my organizational and communication skills. I bring adaptability, problem-solving, and practical experience with Qualtrics and SAP to drive smooth operations and memorable guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Københavns Bageri

Aug 2025 - Present (6 months)

Support daily bakery operations by coordinating staff schedules, assisting onboarding and training, managing inventory support, and ensuring consistent customer service and opening/closing procedures.

Guest Service Scheduling Onboarding Inventory Management Customer Experience Operations Support

Front Desk Agent

Sunriver Resort

Mar 2024 - Dec 2024 (9 months)

Managed check-in/check-out and payment processes, resolved guest inquiries and complaints, provided personalized local recommendations, and coordinated with departments to maintain smooth resort operations.

Check Out Payment Processing Complaint Resolution Concierge Services

Event Specialist

Oregon State University

Sep 2023 - Mar 2024 (6 months)

Planned and executed institutional events by coordinating logistics with speakers and stakeholders, supporting on-site operations, and evaluating event performance to improve outcomes.

Event Planning Logistics Coordination Stakeholder Management On site Operations Scheduling

Private Nanny / Au Pair

Private Family

Jan 2018 - Jan 2024 (6 years)

Provided long-term childcare for a single family, managed daily routines and schedules, supported children’s development, and taught Spanish while balancing university studies.

Childcare Scheduling Early Childhood Development Time Management Multicultural Communication