Open to opportunities

Luciano Sassano

@lucianosassano

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ServiceNow Technical Consultant specializing in dynamic implementations and optimizations.

Argentina

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What I'm looking for

I seek a role that fosters growth, innovation, and collaboration in tech.

I am a dedicated ServiceNow Technical Consultant with extensive experience across all phases of the development lifecycle. My expertise lies in customizing and optimizing the ServiceNow platform, particularly in modules like Customer Service Management (CSM), IT Operations Management (ITOM), and IT Service Management (ITSM). I have a proven track record of leading successful implementations, streamlining workflows, and mentoring junior developers to enhance their skills and knowledge.

Throughout my career, I have worked with various technologies including JavaScript, Angular JS, and HTML, applying agile methodologies to ensure efficient project management. My role at Number8 involved significant contributions to improving business performance through automation and process optimization. I thrive in collaborative environments, where I can engage with stakeholders to understand their requirements and deliver tailored solutions that meet their needs.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Technical Consultant

Current

Number8

Jan 2023 - Present (2 years 5 months)

As a ServiceNow Technical Consultant, I specialized in customizing and optimizing the ServiceNow platform for a logistics company, focusing on the CSM module. I led efforts to streamline workflows, automate processes, and mentored junior developers on best practices.

ServiceNow JavaScript HTML CSS Workflows Import Sets Scrum

ServiceNow Technical Consultant

NewRocket

Aug 2020 - Jan 2023 (2 years 5 months)

Led end-to-end ServiceNow implementations, migrating legacy platforms and revitalizing projects. Engaged in the entire lifecycle from sales pitches to post-deployment support, ensuring client satisfaction.

ServiceNow JavaScript HTML CSS CSM ITSM ITOM Risk Management

Frontend Developer

Pitcheers

Apr 2021 - Oct 2021 (6 months)

Worked as an offshore frontend developer, integrating React-based widgets into the landing page of an HR tech company. Focused on enhancing user interaction and optimizing workflows.

React React Redux Gulp Git AWS

Full Stack Developer

Avalith

Jan 2020 - Jul 2020 (6 months)

Developed Java-based APIs to enhance internal communication and designed web pages for a cinema business using React, improving user engagement and functionality.

Java Spring Hibernate Angular React MySQL

Education

Degrees, certifications, and relevant coursework

Universidad Tecnologica Nacional

Universitary Technician in Programming, Programming

2021 - 2021

Completed a program focused on programming techniques and methodologies, equipping with the skills necessary for software development and technical problem-solving.