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Luanna Delicato

@luannadelicato

Message

Passionate full stack developer with expertise in client management.

Portugal

Message

What I'm looking for

I'm looking for a role that allows me to leverage my web development skills while contributing to impactful projects and fostering client relationships.

I'm Luanna Delicato, a highly motivated full stack developer with a passion for projects that positively impact people's lives. My commitment to meeting deadlines and delivering high-quality results drives me to constantly seek new knowledge and challenges to enhance my professional development. With a solid background in web development, client management, and administrative support, I thrive in dynamic environments.

My educational journey includes a recent qualification as a Full Stack Developer, where I honed my skills in JavaScript, PHP, MySQL, and REST APIs. I have a proven track record in various roles, including my current position as a Financial Office Specialist at Concentrix, where I analyze and process financial data while utilizing my expertise in Excel and Adobe tools. I also have experience managing customer experiences in the healthcare and hospitality sectors, demonstrating my ability to resolve conflicts and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Financial Office Specialist

Current

Concentrix

Oct 2023 - Present (1 year 7 months)

Responsible for the analysis and processing of financial data, editing templates using Adobe and Office 365 tools, and managing email communication and escalations. Utilizes Excel extensively for data monitoring.

Financial Analysis Data Processing Adobe Creative Suite Office 365 Excel Email Communication Escalation Management

Current

Web Developer

Current

Oldschool Gaia

Jan 2023 - Present (2 years 4 months)

Responsible for website development and maintenance, inventory control, and management of social media platforms.

Web Development Maintenance Inventory Management Social Media Management HTML CSS JavaScript

Customer Experience Manager

Medid'ouro Magnetotherapy

Apr 2024 - Jul 2024 (3 months)

Focused on collecting customer feedback in the healthcare sector, managing client catalogs, and coordinating appointments with the technical team.

Customer Feedback Client Management Healthcare

Customer Service Executive

Millenium BCP

Jun 2018 - Dec 2019 (1 year 6 months)

Handled internal and external correspondence, analyzed complaints, and provided customer support and conflict resolution.

Customer Support Conflict Resolution Communication Skills

Resolution's Team

Airbnb

Apr 2020 - Nov 2022 (2 years 7 months)

Managed client relationships in the hospitality sector, resolved conflicts between guests and hosts, and provided proactive assistance while organizing reports in Excel.

Client Management Conflict Resolution Hospitality

Back Office Specialist

Teleperformance

Aug 2013 - Sep 2017 (4 years 1 month)

Performed back office operations, managed internal online services, and handled customer service and support tasks, including complaint handling.

Back Office Operations Customer Service Complaint Handling Multitasking Online Services

Education

Degrees, certifications, and relevant coursework

Flag

Full Stack Developer, Software and applications development

2021 - 2023

Grade: 19

Programming and development of applications and websites, focusing on technologies such as Javascript, PHP, MySQL, Rest APIs, and Object-oriented programming.