Luana Siqueira
@luanasiqueira
I build customer experience and retention operations that grow revenue in iGaming.
BrazilWhat I'm looking for
I've led Customer Experience and service operations in iGaming at 4WIN, ZEROUM.bet, Go Jungle, and Aposta Ganha, focusing on retention, VIP relationships, KPIs, and revenue growth.
I’ve led teams of up to 47 people, built a chat operation from scratch, improved Reclame Aqui from 4.3 to 8.3, and managed high-value VIP customers to increase LTV.
Experience
Work history, roles, and key accomplishments
Projeto Estratégico
ZEROUM.bet
May 2025 - Jun 2025 (1 month)
Criação do chat do zero, definição de fluxos, scripts e estrutura de atendimento.
Customer Success
Aposta Ganha
Jan 2023 - Jun 2024 (1 year 5 months)
Gestão de carteira, onboarding, retenção e reativação.
Supervisora
Aposta Ganha
Jan 2021 - Dec 2022 (1 year 11 months)
Liderança de equipe, KPIs, treinamento e performance.
Telemarketing
Provider
Jan 2018 - Dec 2021 (3 years 11 months)
Atendimento e desenvolvimento de comunicação.
Education
Degrees, certifications, and relevant coursework
CS Academy
Certificate, Customer Success
2024 - 2024
Completed courses in Customer Data Analytics, CX Essential, Customer Research, Customer Success Essential, NPS, Excel for CS, Empathy, Churn, Engagement, Support, Onboarding, and Google Sheets.
Reclame Aqui
Certificate, Customer Experience
Completed a course on Excellence in Customer Experience.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
Interested in hiring Luana?
You can contact Luana and 90k+ other talented remote workers on Himalayas.
Message LuanaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
