Luana Gomes

I've supported customer service and administrative operations across Cancer Research UK, Amazon, CNA, Expresso Maringá, and office-based roles in Brazil and the UK.

At Cancer Research UK, I process donated items, maintain inventory records, update spreadsheets, prepare shipping labels, and coordinate parcels in a busy warehouse environment. Previously at Amazon, I worked across receiving, picking, packing, and customer returns while investigating return issues and supporting new team members.

In administrative and reception roles, I've welcomed customers and visitors, managed records, prepared contracts and reports, processed invoices and payments, and handled enquiries by phone and email.

I'm currently preparing to study Cyber Security in the UK, while looking to bring my communication, organisation, accuracy, and problem-solving skills to a customer service, receptionist, or administrative role.