lorraine nyamariva

Maintain and verify student records including admissions, academic progress, and graduation data in line with institutional policies. Coordinate admissions/enrolment and manage official student documentation, examination records, and high-volume student and parent inquiries.

Provide front office support including managing calls, emails, and visitor inquiries, and coordinate travel logistics for staff and senior leadership. Prepare board meeting materials and staff memos, maintain confidential documentation, and support examination-material coordination and communications with students and parents.

Handle customer service and resolve client concerns professionally while managing service appointments, check-ins, and service progress updates. Create job cards, process transactions using the Pastel accounting system, prepare vehicle servicing quotations, and compile weekly and monthly performance reports for management.

Pursuing a BSc (Hons) in Records and Archives Management with a focus on data integrity, compliance, and information governance.

Completed a Virtual Executive Assistant Diploma.

Completed a Diploma in Customer Service.

Completed a Certificate in Communication.

Completed a Certificate in Office Procedures.

Completed an Information Governance certificate.