Benhildar Grace Maronga

I am a dedicated civil registry professional with over six years' experience in records processing, client service management, and data verification. I combine administrative reliability with analytical thinking developed further through graduate studies in Big Data Analytics.

In my role at the Civil Registry Department I inspected and validated identity documents and processed birth, still-birth, and death registrations while handling enquiries, searches, and complaints with professionalism. I consistently delivered timely application completion and demonstrated conflict-resolution skills with distressed clients.

I have practical experience in insurance data collection and client advisory from a work-placement at an insurance brokerage, where I supported product selection, managed policy adjustments, and improved client retention through follow-ups. Volunteer experience included database updates, supporting digital marketing efforts, and event organization.

I am pursuing a Master of Science in Big Data Analytics to strengthen my analytical and data-driven problem-solving capabilities and bring modern techniques to administrative and registry operations. I am adaptable, detail-oriented, and committed to contributing accuracy and service excellence to my next employer.