Lorenzo PassalacquaLP
Open to opportunities

Lorenzo Passalacqua

@lorenzopassalacqua

Junior software tester with a passion for technology and customer service.

Italy

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

My name is Lorenzo Passalacqua, and I am a dedicated junior software tester with a strong background in customer service and sales. I have honed my skills through various roles, including my current position as a Business Sales Representative at PayPal, where I assist merchants in enhancing their e-commerce platforms. My experience in the tech industry includes a role as a junior software tester at DSTech, where I was responsible for identifying and reporting bugs in Java applications, showcasing my attention to detail and commitment to quality.

In addition to my technical skills, I bring a friendly personality and a strong work ethic to every team I join. My previous experience as a back office assistant at PaperMoon and as a volunteer bookkeeper at the British Heart Foundation has equipped me with excellent communication skills and the ability to work collaboratively in a team environment. I am bilingual, fluent in both Italian and English, which allows me to connect with a diverse range of clients and colleagues.

Experience

Work history, roles, and key accomplishments

PA
Current

Business Sales Representative

PayPal

Mar 2024 - Present (1 year 3 months)

Engaged with merchants to upsell PayPal products for e-commerce, providing support throughout the installation process using SalesForce and Five9.

DS

Junior Software Tester

DSTech

Sep 2022 - May 2023 (8 months)

Performed formal testing of software, identifying bugs and anomalies in code primarily using Java, with occasional testing in JavaScript and HTML/CSS.

PA

Back Office Assistant

PaperMoon

Oct 2015 - Aug 2016 (10 months)

Assisted in a stationery shop, serving customers and managing stock levels. Handled customer queries via phone and email, and coordinated with schools for stationery supplies.

Education

Degrees, certifications, and relevant coursework

SG

StaffPower Group

Level 2 Customer Service, Customer Service

2023 - 2023

Completed Level 2 Customer Service training.

DR

DSTech Rome

Junior Back End Developer, Software Development

2022 - 2022

Trained as a Junior Back End Developer, focusing on Java programming.

PL

Pitman Training Leicester

Junior Programmer, Programming

2021 - 2022

Studied to become a Junior Programmer, gaining skills in HTML, CSS, Bootstrap, and JavaScript.

LS

Leicester Adult Skills and Learning Service

Level 3 Business and Management, Business and Management

2019 - 2021

Completed various courses including Level 3 Business and Management, Level 2 Functional Skills in English, Level 2 Maths, and Level 2 ECDL IT focusing on Microsoft Office environment.

Tech stack

Software and tools used professionally

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Lorenzo Passalacqua - Business Sales Representative - PayPal | Himalayas