Lorenzo Passalacqua
@lorenzopassalacqua
Junior software tester with a passion for technology and customer service.
What I'm looking for
My name is Lorenzo Passalacqua, and I am a dedicated junior software tester with a strong background in customer service and sales. I have honed my skills through various roles, including my current position as a Business Sales Representative at PayPal, where I assist merchants in enhancing their e-commerce platforms. My experience in the tech industry includes a role as a junior software tester at DSTech, where I was responsible for identifying and reporting bugs in Java applications, showcasing my attention to detail and commitment to quality.
In addition to my technical skills, I bring a friendly personality and a strong work ethic to every team I join. My previous experience as a back office assistant at PaperMoon and as a volunteer bookkeeper at the British Heart Foundation has equipped me with excellent communication skills and the ability to work collaboratively in a team environment. I am bilingual, fluent in both Italian and English, which allows me to connect with a diverse range of clients and colleagues.
Experience
Work history, roles, and key accomplishments
Business Sales Representative
PayPal
Mar 2024 - Present (1 year 3 months)
Engaged with merchants to upsell PayPal products for e-commerce, providing support throughout the installation process using SalesForce and Five9.
Junior Software Tester
DSTech
Sep 2022 - May 2023 (8 months)
Performed formal testing of software, identifying bugs and anomalies in code primarily using Java, with occasional testing in JavaScript and HTML/CSS.
Volunteer Book Keeper
British Heart Foundation
Dec 2017 - Jul 2019 (1 year 7 months)
Sorted and priced books for sale, ensuring shelves were stocked and assisting with various shop duties as needed.
Back Office Assistant
PaperMoon
Oct 2015 - Aug 2016 (10 months)
Assisted in a stationery shop, serving customers and managing stock levels. Handled customer queries via phone and email, and coordinated with schools for stationery supplies.
Education
Degrees, certifications, and relevant coursework
StaffPower Group
Level 2 Customer Service, Customer Service
2023 - 2023
Completed Level 2 Customer Service training.
DSTech Rome
Junior Back End Developer, Software Development
2022 - 2022
Trained as a Junior Back End Developer, focusing on Java programming.
Pitman Training Leicester
Junior Programmer, Programming
2021 - 2022
Studied to become a Junior Programmer, gaining skills in HTML, CSS, Bootstrap, and JavaScript.
Leicester Adult Skills and Learning Service
Level 3 Business and Management, Business and Management
2019 - 2021
Completed various courses including Level 3 Business and Management, Level 2 Functional Skills in English, Level 2 Maths, and Level 2 ECDL IT focusing on Microsoft Office environment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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