Open to opportunities

Lorena Gonzalez

@lorenagonzalez2

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Systems engineer with manual and automated QA expertise across web, mobile, and APIs.

United States

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What I'm looking for

I’m looking for a role where I can own manual and automated QA—especially API and mobile testing—in SCRUM teams, improving test plans and documentation, and strengthening reliability with tools like Postman, Selenium, and Tricentis.

I’m a Systems engineer with experience in manual and automated QA, specializing in tools such as Postman, IntelliJ, Selenium, Serenity, Android Studio, and Charles Proxy. I work comfortably across service consumption, backend testing, and agile methodologies, with a strong focus on building reliable, documented test coverage.

In banking, e-commerce, and mobile application projects, I developed tests in BDD (Gherkin, Cucumber) and managed APIs with Postman. I follow SCRUM practices to participate in the design, development, and execution of test plans and test cases, while validating endpoints and responses.

I’ve handled debugging and troubleshooting by using device logs and developer tools, then verifying functionality across iOS and Android devices. I also worked with technologies such as Java and SQL, and I handled non-relational databases (NoSQL) within Amazon Web Services (AWS) environments to support testing and data integrity.

What sets me apart is my adaptability, critical thinking, and ease of teamwork. I enjoy collaborating closely with developers and product owners to report defects and ensure timely resolution, while continuously improving QA documentation and logistics around execution.

Experience

Work history, roles, and key accomplishments

Office Assistant

Olympus Maintenance of Utah

Jan 2024 - Jan 2025 (1 year)

Coordinated daily operations including landscaping, maintenance, and snow removal, while managing schedules, routes, and equipment planning. Drafted and reviewed operational documents and used Office 365 for collaborative documentation.

Office 365 Logistics Scheduling Route Planning Administrative Coordination

Housekeeper

We Clean Homes

Jan 2023 - Jan 2024 (1 year)

Provided residential and commercial cleaning and supported post-construction cleaning processes. Improved customer experience through direct client interaction and managed cleaning schedules by task type and priority.

Residential Cleaning Commercial Cleaning Post Construction Cleaning Customer Service Schedule Coordination Team Support

Quality Assurance Engineer

Lulobank

Jan 2021 - Nov 2022 (1 year 10 months)

Performed web and mobile application testing under Agile SCRUM, including iOS and Android device testing to verify functionality and identify defects. Managed API service testing in Postman, executed test plan and case activities, and validated data using AWS NoSQL environments.

Postman Agile Scrum Mobile App Testing API Testing Test Planning NoSQL AWS

Quality Assurance Tester

Choucair Testing - Bank BBVA

Jul 2020 - Jun 2021 (11 months)

Created and maintained QA documentation aligned with Agile SCRUM practices and executed manual testing to validate business requirements. Conducted API testing in Postman and supported backend testing with database queries to ensure data integrity, collaborating with developers and product owners on defect resolution.

Agile Scrum Manual Testing Postman API Testing Test Execution

Telephone Sales Agent

Complarketing

Jan 2018 - Present (8 years 4 months)

Conducted customer research to identify leads and market opportunities in Latin America, presenting and demonstrating the company’s service portfolio to prospects. Managed and updated customer records in CRM systems and negotiated service rates and contract terms aligned to monthly sales objectives.

Lead Generation Customer Research Sales Presentations CRM Management Contract Negotiation

Office Manager - SAP

Productos Ramo

Jan 2017 - Present (9 years 4 months)

Supported mini-markets invoicing and used SAP for inventory and sales administration. Managed personnel-related documentation, equipment and stationery reservations, vehicle wash scheduling, and financial controls such as bill payments, petty cash disbursements, supplier creation, and bank deposits.

SAP Inventory Management Sales Administration Personnel Administration Incident Reports Petty Cash Management Bank Deposit Tracking

IT Support & TI Assistant

Citron Solutions

Jan 2016 - Present (10 years 4 months)

Installed and configured IT hardware and software, performed hardware diagnostics and repairs, and ensured stable network connectivity for end users. Provided technical support and user training, and executed daily data backups to support system security.

Hardware Setup Installation Technical Support User Training Data Backup System Security