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Lorena Gallevo

@lorenagallevo

Experienced head teller and receptionist with strong customer service skills.

Philippines
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What I'm looking for

I am looking for a role that offers growth opportunities and values customer service excellence.

With over 8 years of experience in various roles, I have honed my skills in customer service, cash handling, and team leadership. My journey began as a Loans Assistant, where I efficiently processed loan applications and managed client relationships. This foundational experience paved the way for my subsequent roles in foreign exchange and customer service.

At Al Muzaini Company, I excelled as a Head Teller, leading a team to deliver exceptional service while ensuring compliance with security protocols. My ability to monitor cash flow and manage inventory effectively contributed to the branch's success. I am now seeking a challenging role in a growth-focused company where I can leverage my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

RH

Receptionist

Royal Animal Hospital

Apr 2023 - Aug 2023 (4 months)

Greeted and directed visitors, answered phone calls, and provided information. Managed mail, deliveries, and office security while handling client payments and maintaining billing.

AC

Head Teller

Al Muzaini Company

Jun 2021 - Mar 2023 (1 year 9 months)

Led, trained, and mentored a team of foreign exchange tellers to deliver exceptional customer service and achieve performance targets. Monitored daily teller activities, ensuring adherence to policies, procedures, and security protocols.

AC

Teller

Al Muzaini Foreign Exchange Company

Jan 2020 - May 2021 (1 year 4 months)

Handled foreign currency transactions, including the buying, selling, and exchanging of currencies. Verified and authenticated foreign currency notes to identify counterfeit bills.

CL

Business Client Relation Assistant II

Cebuana Lhuillier

Aug 2018 - Aug 2019 (1 year)

Assessed client documents and encoded client information. Handled cashiering and internal/external marketing of sales.

PB

Loans Assistant

Philippine Resources Savings Bank

Jul 2016 - Jul 2018 (2 years)

Assessed documents, computed, and released loans. Processed loan applications efficiently.

Education

Degrees, certifications, and relevant coursework

IU

Isabela State University

Bachelor of Arts, English

Completed a Bachelor of Arts degree with a major in English. This program provided a strong foundation in language, literature, and critical analysis.

Tech stack

Software and tools used professionally

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