Lola Ajala
@lolaajala
Data & Research Analyst transforming datasets into actionable insights for compliance and reporting decisions.
CanadaWhat I'm looking for
I’m a Data & Research Analyst at the Canada Revenue Agency (Surrey, BC), where I validate generated datasets against source records, research data dictionaries for accuracy, and turn complex data into analytical reports.
I use SPSS and Excel to run trend and pattern analysis, extract and clean datasets for client-specific needs, and build dashboards that surface workflow and report insights for data-driven decisions.
I’ve also worked on improving entity matching processes across CRA and client-provided datasets, designed a data solution for customs and treaties reporting, and focused on maintaining data quality, integrity, and auditability.
Before CRA, I supported business banking reporting and analysis at Guaranty Trust Bank Plc using SQL and advanced Excel, built visualizations for stakeholder decisions, and later handled customer retention and billing issues at Rogers Communications.
Experience
Work history, roles, and key accomplishments
Junior Data & Research Analyst
Canada Revenue Agency
Nov 2023 - Present (2 years 9 months)
Conducted research on data dictionaries, validated datasets, and produced analytical reports using SPSS and Excel. Enhanced entity matching process achieving 80% improvement in match accuracy.
Verification Officer / Technical Advisor
Canada Revenue Agency
Feb 2021 - Present (5 years 6 months)
Coached less experienced staff, reviewed work for quality, and collaborated on process improvement. Assessed taxpayer documents and determined eligibility for benefits.
Reviewed client accounts to resolve billing issues and identified sales opportunities. Achieved 65% success rate in customer retention.
Data/Reporting Analyst
Guaranty Trust Bank Plc
Jan 2015 - Feb 2018 (3 years 1 month)
Extracted quantitative client data using SQL, cleaned and analyzed data with advanced Excel techniques. Improved team revenue by 40% through visualization and pivot tables.
Business Banking Credit Underwriter
Guaranty Trust Bank Plc
May 2010 - Dec 2014 (4 years 7 months)
Determined eligibility for personal loans, auto loans, and mortgages. Prepared and analyzed financial statements and processed loan requests.
Education
Degrees, certifications, and relevant coursework
Igbinedion University
Bachelor of Science, Economics and Development Studies
2003 - 2007
Bachelor of Science in Economics and Development Studies from Igbinedion University, Okada.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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