Lisa Mulliken

Manage civilian payroll processes for Wilkes-Barre and Philadelphia VA facilities, sending biweekly timesheet reminders and reviewing payroll reports to prevent errors and shortages.

Negotiated and scheduled telehealth and in-person appointments across specialty clinics (Cardiology, Endocrinology, Rheumatology, Neurology), managed consults per national standards, and coordinated with Connected Care and provider teams to reduce delays.

Supported central scheduling and multiple clinics by handling high-volume incoming calls (60–100/day), scheduling appointments, processing medication refill requests, and managing preregistration and no-show tracking.

Handled call center scheduling and consult coordination for primary and specialty care clinics, processed consult documentation, and provided coverage across departments to maintain clinic operations.

Managed front-desk operations including patient check-in/out, appointment scheduling, insurance verification, payment collection, and prescription refill processing to improve patient experience.

Oversaw nutritional services operations, coordinated meal services, and managed staff to ensure dietary needs and regulatory standards were met.

Processed payroll and accounts payable for the business office, handled vendor payments and financial record keeping to maintain accurate financial operations.

Planned and executed resident activities and programs to enhance engagement and quality of life within the retirement community.

Managed accounts receivable and payable, performed marketing outreach, and supported office administration tasks to maintain facility operations.

Prepared payroll tax filings and coordinated tax-related payroll functions to ensure compliance and accurate tax reporting.

Served as sole office employee managing payroll, accounts payable/receivable, timekeeping, banking, and general office administration.

Administered payroll and coordinated tax processes for the organization, ensuring timely pay and regulatory compliance.

Performed accounting and payroll clerk duties including transaction entry and payroll support to maintain accurate financial records.

Processed customer transactions, managed teller operations, and supervised cash-handling procedures to ensure accuracy and customer service.

Completed general office procedures coursework during the 1988–1989 academic year.

Earned a high school diploma with a general academics focus.

Completed coursework in general office procedures and accounting from 1986 to 1988.