Lisa Jacobson

Investigated unusual and potentially suspicious financial activity, including transactions involving marijuana-related businesses, using NICE Actimize and bank systems. Wrote detailed SAR narratives and completed SAR documentation, reviewed CTRs, and performed adverse media and open-source research.

Reviewed transaction-monitoring cases and customer activity to identify unusual or potentially suspicious transactions, assess BSA/AML risk, and determine appropriate case disposition. Maintained clear, audit-ready case documentation supporting investigative findings and decisions.

Reviewed transaction-monitoring cases and customer activity to identify unusual or potentially suspicious transactions, assess BSA/AML risk, and determine appropriate case disposition. Applied BSA/AML and FinCEN requirements, internal policies, and established procedures when reviewing, documenting, and dispositioning cases.

Took a career break to serve as the primary caregiver for an immediate family member during a serious long-term illness.

Managed scheduling systems for 1,500 dancers across nine studios and improved coordination, communications, class load, and customer experience.

Managed and analyzed B2C and B2B chargebacks and disputes, coordinated with customers and business stakeholders, and generated reporting while maintaining organizational chargeback thresholds.

Led 25+ domestic and international fraud agents, monitoring high-volume global transactions and emerging fraud patterns while maintaining fraud rates below 4%. Analyzed U.S. and EMEA chargebacks and shared emerging fraud patterns across global teams.

Led fraud-prevention efforts for 25 clients, using Excel-based analysis to identify abuse patterns and developing detection processes that reduced fraud rates to 8%.

Managed fraud monitoring technology and detection rules, including Accertify implementation and custom rule development, to identify suspicious card activity, account takeover, and emerging fraud patterns. Investigated chargebacks and disputes, collaborated with card companies, and trained 95+ agents on red flags and escalation procedures.

Promoted to Fraud Agent and Fraud Supervisor; led 12 Fraud Investigations Agents across workflow, quality control, coaching, and performance management. Managed fraud chargebacks and disputes through Visa and Mastercard portals and investigated unauthorized card activity and account-takeover concerns.

Promoted to Supervisor and led 32 agents, overseeing workload distribution, quality assurance, coaching, performance reviews, and process implementation.

Bachelor of Science in Physical Education K-12 from St. Cloud State University.