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Lipita Rajguru

@lipitarajguru

Business operations analyst at IIFL Samasta Finance who developed dashboards and contributed to a 20% efficiency improvement.

India
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At IIFL Samasta Finance Ltd., I developed management reports and performance dashboards for leadership and regional reviews, contributing to a 20% improvement in operational efficiency. I analyzed branch performance, loan portfolio trends, and delinquency data, contributing to a 10% reduction in overdue accounts.

At Ezetap by Razorpay, I managed Brand EMI enablement and improved turnaround time and reporting efficiency by 15%. I also coordinated merchant onboarding documentation and tracked approvals.

At Annapurna Finance Pvt. Ltd., I contributed to the launch of two MSME lending products through research and benchmarking, and supported a product redesign that contributed to a 10% improvement in customer adoption. I’ve also created portfolio and onboarding dashboards and trackers using Power BI and Excel.

Experience

Work history, roles, and key accomplishments

AL

Executive – MSME Operations

Annapurna Finance Pvt. Ltd.

Feb 2019 - May 2019 (3 months)

Processed monthly branch expense and incentive files, supported marketing activities, and supervised a team of tele-callers handling customer service and EMI follow-ups.

Education

Degrees, certifications, and relevant coursework

MA

Master of Business Administration

Master of Business Administration

2019 - 2022

Pursued a Master of Business Administration degree from 2019 to 2022.

BC

Bachelor of Commerce

Bachelor of Commerce

2013 - 2016

Pursued a Bachelor of Commerce degree from 2013 to 2016.

Tech stack

Software and tools used professionally

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