Open to opportunities

Lino Canossa

@linocanossa

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Salesforce Administrator and Business Analyst passionate about continuous learning.

Argentina

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What I'm looking for

I seek a role that allows me to apply my technical skills and grow in a collaborative environment focused on innovation and continuous improvement.

I am a dedicated Salesforce Administrator and Business Analyst with a strong focus on leveraging technology to enhance business processes. My experience includes training end users, resolving technical issues, and collaborating with teams to ensure the efficient operation of systems. I thrive on continuous learning and am always eager to explore new ideas and approaches.

Currently, I work at Tadeo Czerweny, where I utilize Dynamics 365 to improve business processes and collect user feedback. My previous experience includes working on Salesforce projects, where I was responsible for implementing and customizing solutions based on customer needs. I have a solid foundation in data analysis, process automation, and user account management, which allows me to deliver effective solutions tailored to client requirements.

Experience

Work history, roles, and key accomplishments

Current

Dynamics 365 Analyst

Current

Tadeo Czerweny

Jan 2024 - Present (1 year 5 months)

As a Dynamics 365 Analyst, I train end users, resolve technical issues, and collaborate with teams to ensure efficient system operations. I participate in project planning and continuously improve business processes using Dynamics 365, while collecting user feedback to streamline operations.

Dynamics 365 User Training Technical Support Project Planning Business Process User Feedback Collaboration Operations

Salesforce Administrator

Axigma Academy

Jan 2023 - Jan 2024 (1 year)

As a Salesforce Administrator, I conduct customer surveys to understand needs and implement Salesforce solutions. I configure declarative solutions, manage user accounts, and automate processes while providing support for Sales Cloud.

Salesforce Implementation Configuration Process Automation Sales Cloud Data Analysis

QA Tester

UTN

Jan 2022 - Jun 2023 (1 year 5 months)

In my role as a QA Tester, I performed frontend usability testing for mobile applications, created user manuals, and documented bugs. I focused on both functional and non-functional testing to ensure high-quality software delivery.

QA Testing Usability Testing Documentation Functional Testing Non Functional Testing Mobile Application

Education

Degrees, certifications, and relevant coursework

Axigma Academy

Salesforce Administrator, Information Technology

2023 - 2024

Engaged in a comprehensive training program to enhance skills in Salesforce Administration and development, focusing on customer needs and implementation strategies.

Universidad Tecnológica Nacional

Salesforce Administrator, Information Technology

2022 - 2023

Completed a program focused on Salesforce Administration, gaining skills in configuring declarative solutions, managing user accounts, and automating processes within Salesforce.