Lindsey Michal

Serves as a private practice owner and Licensed Professional Counselor Candidate progressing toward Licensed Professional Counselor, determining medical necessity, treatment appropriateness, and level-of-care needs for a caseload of 30–35 clients. Manages clinical, administrative, and regulatory functions, tracks outcomes, and identifies practice improvement opportunities.

Conducts intake assessments and applies clinical diagnostic criteria to formulate level-of-care recommendations for 30–35 clients. Reviews documentation quality, supports complaint/concern resolution through escalation pathways, and participates in interdisciplinary team consultations.

Supported behavioral health commercial insurance workflows, including prior authorization requirements and documentation standards for medical necessity. Acted as a liaison between clinical, administrative, and payer-facing teams to coordinate clinical transitions and continuity of care.

Executed outreach for a digital content platform with 5 million+ users, maintaining audience relationships through targeted communication strategies. Implemented feature requirements and user stories in quarterly campaigns, monitored engagement metrics, and supported cross-channel outreach using CMS and Microsoft Office.

Created multi-channel content campaigns for an organizational wellness initiative, translating health and wellbeing concepts for specific audiences. Travel-supported project deliverables and collaborated with leadership and internal teams on cross-functional planning to integrate wellness programming into marketing operations.

Authored healthcare content and digital communications by synthesizing clinical and operational information for diverse audiences. Developed and implemented healthcare-based digital campaigns with compliance awareness and gained exposure to teaching-hospital and outpatient clinic workflows within an academic health system.

Earned a Master of Arts in Clinical Mental Health Counseling at Regis University.

Earned a Bachelor of Arts in Journalism with a minor in Psychology from The University of Texas at Austin.

Completed a semester abroad at IE University in Segovia, Spain.