Liana Bender
@lianabender
Multilingual customer support professional and tutor with strengths in communication and problem solving.
What I'm looking for
I am a multilingual customer support professional and private tutor with hands-on experience in retail stocking, emergency locksmith customer service, and online tutoring. I communicate fluently in German, Chechen, English, Arabic, and Russian, which has helped me support diverse clients and students.
My work history includes roles as a Stock Replenishment Associate at dm Drogeriemarkt and as a Customer Support Agent with Diamond Emergency Locksmith in Berlin, where I developed strong client-facing, problem-resolution, and time-management skills. I also taught math, German, and English as a private tutor remotely, tailoring lessons to individual learner needs.
I spent time studying Arabic at Markaz al-Ibanah in Cairo, which strengthened my language skills and cross-cultural adaptability. I am dependable, service-oriented, and eager to contribute my communication and teaching abilities in roles that value client care, multilingual support, or educational assistance.
Experience
Work history, roles, and key accomplishments
Private Tutor
SchuNa
Jun 2025 - Present (6 months)
Deliver remote one-on-one tutoring in math, German, and English, improving student performance through tailored lesson plans and progress tracking.
Customer Support Agent
Diamond Emergency Locksmith
May 2021 - Jul 2023 (2 years 2 months)
Provided customer support and coordinated emergency locksmith services, resolving client issues and managing service dispatch to reduce response times.
Stock Replenishment Associate
Dm Drogeriemarkt
Jan 2021 - Apr 2021 (3 months)
Executed stock replenishment and shelf organization at a retail store, maintaining inventory accuracy and ensuring product availability for customers.
Education
Degrees, certifications, and relevant coursework
Markaz al-Ibanah (Arabic language institute)
Language Study, Arabic Language
2023 - 2025
Studied Arabic language at an institute in Cairo from December 2023 to April 2025.
Johann-Gottfried-Herder-Gymnasium
Abitur, Secondary Education
2012 - 2020
Grade: 2.4
Completed secondary education (Abitur) with a final grade of 2.4 in 2020.
Grundschule am Roederplatz
Primary School Certificate, Primary Education
2008 - 2012
Attended primary school in Berlin from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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