Lewis User

I am a multifaceted IT specialist with strong system administration and cloud infrastructure experience, comfortable supporting users across multicultural environments. I communicate natively in English and focus on clear, effective technical support.

My background includes hands-on IT infrastructure management at multiple companies, where I administered networks, managed IT assets, and executed onboarding/offboarding processes. I have supported servers, file shares, IP phones, printers, and endpoint security tools.

I have implemented projects such as backup file servers, office network and SSID configurations, and remote AD server management. I transitioned collaboration tools and produced installation guides while ensuring continuous security program deployment and monitoring.

Recently I expanded into AI automation and software development, building scalable Firestore schemas, optimizing backend workflows for talkle.app, and integrating AI-driven real-time video communication using Google Gemini, Firebase, and Daily.co.