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Letícia Gomes

@letciagomes

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I localize digital products and customer content for Brazilian Portuguese users.

Brazil

Message

What I'm looking for

I'm looking to localize and improve customer-facing digital products for Brazilian Portuguese users, contributing UI/UX localization, linguistic QA, terminology, and product-aware content adaptation.

I've localized more than 5 million words of product, Help Center, support, website, and marketing content at Bitget for Brazilian users.

I adapt UI/UX content, validate localized experiences in context, and perform linguistic QA to improve clarity, terminology, formatting, and usability across digital journeys.

My work also includes Portuguese-Brazilian style guides, glossaries, translation memory, and high-volume workflows in Phrase CAT/TMS. I collaborate closely with Product, Marketing, and Support teams to keep customer messaging consistent.

Previously, I localized product and customer-facing content at Bybit and delivered translation and subtitling projects for clients including Iyuno, Andovar, TED, Netflix, and HBO. I bring experience in fintech, cryptocurrency, digital platforms, support, and educational communication.

Experience

Work history, roles, and key accomplishments

Current

Freelance Translator & Subtitler

Current

Self Employed

Jan 2018 - Present (8 years 8 months)

Delivered localization and subtitling projects for global clients including Iyuno, Andovar, and TED. Adapted content for end-user clarity across entertainment, digital platforms, and educational materials, including streaming content for Netflix and HBO.

Translation Subtitling Localization Content Adaptation

Localization Specialist

Bitget

Oct 2022 - Nov 2025 (3 years 1 month)

Produced and localized 5M+ words of customer-facing digital content for the Brazilian market, including product interfaces, Help Center articles, websites, and marketing materials. Performed linguistic QA, established style guides and glossaries, and collaborated with Product, Marketing, and Support teams.

Localization Brazilian Portuguese UX UI Localization LQA Terminology Management Style Guide Glossary Development Phrase TMS Zendesk Web Debugging

Customer Support Agent

OKX

Jan 2022 - Dec 2022 (11 months)

Delivered customer support for a global cryptocurrency exchange, assisting users with account access, KYC verification, deposits, withdrawals, and trading-related inquiries. Managed high-volume support queues via live chat and email while meeting SLA and quality standards.

Customer Support Live Chat Email Support KYC Cryptocurrency SLA

In-house Linguist

Bybit

May 2022 - Sep 2022 (4 months)

Localized English-language product, marketing, and customer-facing content for Brazilian Portuguese users across digital platforms. Adapted UI strings, product communications, campaigns, and support content for clarity and cultural relevance.

Localization Brazilian Portuguese UI Strings Content Adaptation Transcreation

English Teacher

Self Employed

Jan 2010 - Dec 2020 (10 years 11 months)

Taught English to students of different levels, developing strong communication, empathy, and instructional skills. Gained 10 years of teaching experience in Brazil.

Teaching English Communication Skills