Leonardo Luque
@leonardoluque
I build and optimize Pega case-management platforms for banking and telecom enterprises.
ColombiaWhat I'm looking for
I've supported and enhanced Pega applications at Scotiabank and Amdocs, delivering production features with zero post-release defects, restoring CRM availability, and integrating external systems through REST and SOAP. At Scotiabank, I became an SME for more than 10 AMS applications and reduced the production work queue by 70% as Production Support Lead.
In my current telecom performance work, I've reduced downtime by 90%, recovered over 600 hours of database time through query optimization, and resolved more than 10 memory leaks. I enjoy mentoring junior developers, leading multicultural teams through production crises, and building practical automation and case-management solutions.
Experience
Work history, roles, and key accomplishments
RPA Developer
Biz Conexion SAS
Jun 2019 - Nov 2019 (5 months)
Developed an IONIC application for a cattle raising company and supported an NGO application. Discovered automation opportunities in a BPO company and developed POCs using Blueprism.
Education
Degrees, certifications, and relevant coursework
El Bosque University
Bachelor of Science, Systems Engineering
2017 - 2020
Pursued a Bachelor's degree in Systems Engineering, gaining a strong foundation in software development and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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