leeroy egede
@leeroyegede
I build reliable operational, data, and AI-driven workflow systems.
NigeriaWhat I'm looking for
I've improved operations across hospitality, manufacturing, physical security, logistics, and AI-driven digital systems. My work focuses on turning fragmented manual processes into structured workflows that are measurable, reliable, and efficient.
At Leekastev Integrated Services (Ten11 Lounge), I reduced operating costs by 25%, raised customer satisfaction from 3 to 5 stars, and increased repeat business by 30% through service quality controls, VIP escalation management, and supply-chain oversight.
At El Kastev Table Water, I introduced multi-stage quality controls that improved daily output efficiency by 30% while maintaining 99% compliance in water quality and bottle sealing. I also supported security deployments at John Aegis Group by centralizing CRM onboarding and automating follow-ups, reducing maintenance ticket resolution time by 35%.
More recently, I've applied this operational discipline to data annotation, prompt engineering, tool-calling validation, database schemas, workflow automation, and web application development. I connect operations, customer experience, quality assurance, data, and technology to identify gaps and build systems that work better.
Experience
Work history, roles, and key accomplishments
Customer Support Expert
Freelance/Independent Contractor
Jan 2026 - Present (8 months)
Spearheaded data structuring and annotation for a digital addressing platform, maintaining a 99.7% accuracy rate. Designed and built a web application for estate security levy management, and participated in prompt engineering and tool-calling validation for an AI agent builder.
Customer Success & Data Analyst Associate
John Aegis Group Ltd
Mar 2025 - Dec 2025 (9 months)
Managed end-to-end deployment data and onboarding for physical security infrastructure, coordinating client-side rollout of CCTV networks and alarm systems. Overhauled client onboarding workflow by implementing a centralized CRM pipeline and streamlined post-installation support, accelerating maintenance ticket resolution by 35%.
Operations & Customer Experience Manager
Leekastev Integrated Services Ltd (Ten11Lounge)
Oct 2021 - Jan 2025 (3 years 3 months)
Directed daily front-of-house logistics for a high-volume hospitality lounge, managing host stand flow and table turnaround. Handled VIP escalations, audited supply orders, and implemented a Three-Point QA Service Loop, reducing operating costs by 25% and boosting repeat business by 30%.
Quality Assurance & Operations Manager
El Kastev Table Water
Jul 2018 - Sep 2021 (3 years 2 months)
Led production line operations and B2B sales for a high-volume water bottling facility. Implemented a lean, multi-stage quality control protocol, increasing daily output efficiency by 30% and maintaining a 99% compliance rate with regulatory standards.
Customer Support Representative
Kastev Ventures
Feb 2015 - Jun 2018 (3 years 4 months)
Managed B2B and B2C contracting services, overseeing supply chain, logistics, and client communications for raw clay materials. Coordinated project scheduling and material sourcing for kiln fabrications, achieving a 95% first-contact resolution rate.
Education
Degrees, certifications, and relevant coursework
University of Westminster
Master of Science, International Business and Management
Pursuing an MSc in International Business and Management, currently on a study break.
Imo State University
Postgraduate Diploma, Management
Completed a Postgraduate Diploma in Management in 2023.
Delta State University
Bachelor of Science, Mathematics Education
Earned a Bachelor of Science in Mathematics Education in 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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