Open to opportunities

Leah Owen

@leahowen

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Apparel quality and development specialist driving AI-enabled QA and product excellence.

Thailand

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What I'm looking for

I seek a role where I can lead QA and product development, integrate AI-driven quality tools, mentor teams, and drive measurable improvements in product quality and operational efficiency.

I am an apparel quality and development specialist with 8+ years' experience across China and Southeast Asia, focused on delivering technical QA, product development, and client-facing solutions for global fashion brands.

I have led regional teams and managed portfolios of 50+ key accounts, supporting brands such as GAP, Ralph Lauren, SKIMS, M&S, Zara, John Lewis, and Next, and driving measurable improvements in inspection accuracy and defect reduction.

I contributed textile engineering data to AI training pipelines and supported the launch of an AI-powered inspection summary tool that automated root cause analysis, corrective actions, and service recommendations, enhancing client value and upsell opportunities.

Known for human-centered leadership, clear cross-functional communication, and rapid problem-solving, I combine hands-on technical expertise with data-driven decision making to stabilize operations and improve first-time pass rates.

Experience

Work history, roles, and key accomplishments

Key Account Manager

QIMA

Jul 2021 - Oct 2025 (4 years 3 months)

Managed 50+ global key accounts and led a regional team of 18 textile engineers, driving an increase in inspection mandays and improving inspection accuracy while reducing client escalations. Oversaw root-cause investigations and defect-reduction programs that boosted first-time pass rates and stabilized operations.

Quality Assurance Quality Improvement Technical Support Account Management Root Cause Analysis Vendor Management

Global Operations Manager

Eurofins Consumer Products Assurance

Jul 2019 - Jun 2021 (1 year 11 months)

Visited production sites and authored technical documentation to align client-specific inspection standards, trained global inspection teams, and supported quality system implementations to onboard 20+ clients and improve QC consistency.

Technical QC Inspection Standards ISO 9001 Training Documentation

Product Developer

Cohen & Wilks International

Jun 2017 - Jul 2019 (2 years 1 month)

Managed full-cycle product development in a partner factory for brands including M&S and Zara, creating tech packs, BOMs, and construction specs while approving materials to ensure cost, performance, and brand compliance.