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Lawrence Lionel Musundire

@lawrencelionelmusund

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Experienced IT service management professional specializing in infrastructure, support, and team leadership.

Zimbabwe

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What I'm looking for

I seek a role managing IT infrastructure and teams where I can improve reliability, reduce downtime, and implement scalable processes in a collaborative, growth-focused environment.

I am an IT Service Management professional with a Bachelor of Technology in Computer Science and extensive hands-on experience maintaining ICT infrastructure. I focus on reliable, secure systems and practical process improvements.

At Etero Metal I oversaw networks, servers, and desktops while developing and enforcing ICT policies that improved system reliability and reduced downtime by 20%. I also provided technical training and mentorship to junior technicians.

Earlier roles in IT support and operations strengthened my troubleshooting, system deployment, and operational coordination skills, including production scheduling and inventory management. I combine technical depth with operational awareness to align IT services with business needs.

I hold recent certifications in ServiceNow IT leadership, IT and cybersecurity risk management, and technical support fundamentals, and I seek to bring proactive infrastructure management and team leadership to an organization that values operational excellence and continuous improvement.