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@lawrencelionelmusund
Experienced IT service management professional specializing in infrastructure, support, and team leadership.
I am an IT Service Management professional with a Bachelor of Technology in Computer Science and extensive hands-on experience maintaining ICT infrastructure. I focus on reliable, secure systems and practical process improvements.
At Etero Metal I oversaw networks, servers, and desktops while developing and enforcing ICT policies that improved system reliability and reduced downtime by 20%. I also provided technical training and mentorship to junior technicians.
Earlier roles in IT support and operations strengthened my troubleshooting, system deployment, and operational coordination skills, including production scheduling and inventory management. I combine technical depth with operational awareness to align IT services with business needs.
I hold recent certifications in ServiceNow IT leadership, IT and cybersecurity risk management, and technical support fundamentals, and I seek to bring proactive infrastructure management and team leadership to an organization that values operational excellence and continuous improvement.
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Work history, roles, and key accomplishments
Etero Metal
Jan 2019 - Jan 2024 (5 years)
Oversaw and maintained ICT infrastructure (networks, servers, desktops), developed ICT policies, and led technical support and training that reduced downtime by 20%. Supervised and mentored junior technicians to improve operational reliability.
Marvel Foods
Jan 2017 - Jan 2019 (2 years)
Assisted production management with scheduling, inventory control, and process optimization, maintaining accurate production schedules and preventing stockouts through timely ordering and reporting.
Eltra Trading
Jan 2015 - Jan 2017 (2 years)
Provided user technical support, diagnosed and resolved hardware/software issues, installed and configured systems, and performed backups and updates to maintain data integrity and system availability.
Degrees, certifications, and relevant coursework
Bachelor of Technology (Hon), Computer Science
2014 -
Bachelor of Technology (Hon) in Computer Science completed at Harare Institute of Technology.
National Certificate, Information Technology
2008 -
HEXCO National Certificate in Information Technology awarded by Gweru Polytechnic College.
Software and tools used professionally
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