Open to opportunities

lawrence cedrick

@lawrencecedrick

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Assistant store manager focused on coaching teams and improving customer satisfaction.

Zimbabwe

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What I'm looking for

I’m looking for a fast-paced retail leadership role where I can coach teams, manage store operations and budgets, control stock and shrinkage, and deliver excellent customer service to drive sales and measurable results.

I’m a diligent retail management professional with strong experience in retail management and customer services, and a proven ability to lead store operations in a fast-paced environment. I focus on coaching and mentoring high-performance teams while building robust customer relationships to support company objectives.

As an assistant store manager and point of contact between staff and customers, I ensure operational and commercial procedures and guidelines are followed. I manage branch operations including invoice and goods matching, purchase and expense invoice registrations/approvals, invoice adjustments, returns processing, month-end returns, weekly trading reports, and fixed assets register maintenance, while supporting top management on budget preparations.

I’ve also contributed to day-to-day sales execution and inventory control—displaying merchandise correctly, assisting customers, checking inventory movement, planning and purchasing quantities of goods, processing supplier returns, and meeting sales targets. I’m currently driven to continue leading with accountability, coaching, and data-informed stock control and shrinkage management.

Experience

Work history, roles, and key accomplishments

Assistant Store Manager

OK Zimbabwe Limited

Apr 2017 - Jan 2025 (7 years 9 months)

Managed store operations as point of contact for staff and customers, ensuring procedures and guidelines were followed across operational and commercial activities. Oversaw purchasing invoice processing, month-end returns, stocktaking execution, and maintained the branch fixed assets register.

Retail Store Management Stock Taking Performance Management Stocktaking Invoice Processing Customer Service

Sales Floor/Buying Assistant

OK Zimbabwe Limited

Jan 2014 - Jan 2016 (2 years)

Supported daily sales floor operations by ensuring correct merchandise display, assisting customers, and monitoring inventory movement to help achieve sales targets. Assisted with purchasing quantity planning, supplier relationship support, and processing of product returns.

Merchandising Customer Service Sales Targets Supplier Returns Processing Supplier Relationship Management

Till Operator

OK Zimbabwe Limited

Jan 2013 - Jan 2014 (1 year)

Provided customer service and cashiering support while completing assigned duties from superiors. Reconciled daily cash takings to maintain accurate transactional records.

Cashiering Customer Service Administrative Support

Invoicing Clerk

Alivate Tech Pvt Ltd

Jan 2012 - Present (14 years 5 months)

Prepared customer invoices and credit notes while collecting cash and managing customer accounts. Filed and organized documents for reference and tracking.

Credit Notes Customer Account Management