At FirstBank Nigeria Limited, I design and implement AI-enabled customer service products across email, WhatsApp, and internal knowledge-assistance workflows. I built an email support agent that interprets customer messages, gathers missing details, and creates or checks CRM cases.
I also developed the agent’s retrieval-augmented knowledge workflow, from document ingestion and vector indexing to grounded responses based on official FirstBank content. For FBNBank Ghana and Senegal, I extended WhatsApp customer engagement with English and French support, surveys, and escalation ticket creation.
At EqualyzAI, I co-developed and launched uLearn, an AI-powered learning platform showcased at GITEX Africa Morocco 2024. I also helped build high-throughput APIs and a Telegram-based health speech data collection platform.
At Data Science Nigeria, I developed cloud-native AI APIs and fine-tuned NLP models for regional education technology. My work also includes the African Voices Dataset, and I co-authored its paper, which received the Best Paper Award at the EACL AfricaNLP Workshop.
