At Bazaarvoice, I lead the notification platform roadmap for high-volume email and SMS delivery to millions of users. I’ve launched configurable brand ranking, coupon distribution, send-time optimization, and AI-driven subject-line experimentation to improve engagement and conversion for enterprise clients.
I also delivered data-pipeline observability and a low-latency in-email submission experience, increasing platform usage by 18%, reducing navigation time by 25%, and improving conversion rates.
Previously at MiQ Digital, I owned data ingestion and onboarding systems for marketing intelligence workflows across regions. I delivered an automated onboarding platform supporting 200+ client activations annually, alongside recovery, PII monitoring, and GDPR-aligned self-service tools that reduced operational effort and improved compliance.
At MyGate, I used 200+ user research sessions to shape product decisions, launched chatbot support that reduced CRM tickets by 60%, automated inventory workflows saving over $10,800 monthly, and scaled an in-app marketplace that increased engagement by 40%.
