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Lauren Fridling

@laurenfridling

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Senior product strategist driving platform growth, client experience, and revenue in financial services.

United States

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What I'm looking for

I seek senior product or platform leadership roles where I can drive scalable platform growth, improve client experience, mentor teams, and align product strategy with revenue and business objectives.

I am a Senior Product Strategist with over 15 years of experience leading product management and platform strategy across global financial services, focused on scaling platforms, improving client experience, and aligning product roadmaps with business growth. I have led global, multidisciplinary teams to deliver award-winning multi-product platforms, onboard thousands of users, and unlock significant annualized revenue.

My work emphasizes data-driven decision making, cross-functional collaboration, and mentoring emerging talent. I have a track record of implementing utility applications, consolidating platform capabilities, driving large client migrations, and contributing to award-winning platform recognitions while delivering cost efficiencies and operational risk reduction.

Experience

Work history, roles, and key accomplishments

Director, Sr Product Owner

UBS Investment Bank

Jun 2021 - Nov 2024 (3 years 5 months)

Led partner experience strategy for UBS Neo platform, heading a global product management team to accelerate onboarding, enable low-friction access, and drive revenue growth including a $30M annualized opportunity from CustomBasket Hub and CES improvement from 2.9 to 3.8.

Product Strategy Onboarding Stakeholder Management Agile Roadmapping Analytics

Director, Sr Product Owner

UBS Investment Bank

Mar 2017 - Jun 2021 (4 years 3 months)

Served as US lead for Client Hub Solutions for hedge fund financing, defining product and platform architecture, prioritizing change requests, and driving client adoption of automated Corporate Actions migrating 300+ clients/month.

Product Management Platform Architecture Client Onboarding Corporate Actions Prioritization

Associate Director, Product Development

UBS Investment Bank

Mar 2013 - Feb 2017 (3 years 11 months)

Led post-trade reporting experience strategy across prime brokerage and related products, managing adoption of 5,000+ external users onto UBS Neo and delivering multi-year corporate actions initiatives to reduce operational FTEs and risk.

Product Development Data Architecture Process Improvement Program Management

Analyst, Product Development

UBS Investment Bank

Sep 2010 - Feb 2013 (2 years 5 months)

Managed relationships with global fund administrators and coordinated IT prioritization to improve regional reporting quality and platform stability; acted as Form PF content and data aggregation SME for prime brokerage clients.

Client Management Data Aggregation Regulatory Reporting Platform Support Requirements Gathering

Legal Assistant

Phelan, Hallinan & Schmieg

Apr 2010 - Aug 2010 (4 months)

Compiled bid packages for foreclosure property sales and coordinated communications with prospective buyers while advising homeowners on foreclosure documentation and processes.

Legal Documentation Client Communication Administrative Support

Sales Assistant

Vantage Point Bank

Jan 2008 - Oct 2009 (1 year 9 months)

Supported top financial advisors by ensuring timely product availability, vendor processing, and communications with insurance companies and asset managers to improve client service and satisfaction.

client support Vendor Management Sales Operations Communication Product Fulfillment

Education

Degrees, certifications, and relevant coursework

Temple University

Bachelor of Arts, Philosophy

Completed a Bachelor of Arts in Philosophy, focusing on critical thinking and analytical reasoning applicable to product strategy and decision-making.