LR

Open to opportunities

Laura Riker

@laurariker

Proactive project and logistics professional focused on client satisfaction, compliance, and end-to-end execution.

What I'm looking for

I’m looking for a role where I can own end-to-end execution, partner closely with clients, and drive compliance-focused logistics or international trade work—using clear communication, careful auditing, and fast problem-solving to ensure total satisfaction.

I’m a proactive, resolution-driven professional with 6+ years of experience across customer relations management, international trade, and independent management. I’m recognized for exceptional attention to detail, high-stakes problem solving, and seamless client relationship management.

As a BUSINESS OWNER (Jan 2024–present), I coordinate custom orders from concept sketch to final client delivery and take full ownership of daily business tasks. I manage budget tracking, customer relations, and implement and launch online marketing campaigns to support client retention and growth.

Previously, I served as an INTERNATIONAL LIAISON (Apr 2021–Oct 2024), coordinating cross-border shipping operations (CA and MX) as the main contact between owner operators, brokers, and government agencies. I audited critical border documents to ensure accuracy, intercepted errors before they became costly CBP delays or fines, and solved real-time shipping issues and border holds quickly through clear communication.

Experience

Work history, roles, and key accomplishments

CS

Current

Business Owner

Current

Chroma 29 Studios

Jan 2024 - Present (2 years 6 months)

Launched and currently maintains an independent art business. Coordinates custom orders end-to-end and manages daily operations including client relationship management, budget tracking, and online marketing/client retention campaigns.

Client Relationship Management Budgeting Online Marketing Supply Chain Customer Relationship Management Budget Management Client Communication

MI

International Liaison

Mercer Transportation Inc.

Apr 2021 - Oct 2024 (3 years 6 months)

Coordinated cross-border shipping operations (CA and MX) as the main contact between owner operators, brokers, and government agencies. Audited critical border documents for compliance (CTPAT and PIP), intercepted errors, and resolved border holds and shipping issues to prevent delays and fines.

Cross Border Logistics Border Document Auditing Stakeholder Management Issue Resolution Shipping Operations CBP Delay Prevention International Trade Compliance Global Logistics Logistics Compliance PIP Border Hold Resolution

CI

Import Specialist

CJ International

Nov 2018 - May 2021 (2 years 6 months)

Coordinated Foreign Trade Zone admissions and cargo movements by preparing and filing federal customs documentation. Audited and submitted Form 7512, Form 214 (CTPAT/PIP), and Form 216, ensuring accurate regulatory compliance and preventing inventory delays.

Customs Documentation 7512 T&E Forms Form 214 Form 216 SAP ACE Secure Data Portal Excel Word Outlook Google Workspace Data Compliance C TPAT PIP Data Entry Technical Documentation

Education

Degrees, certifications, and relevant coursework

PS

Pleasure Ridge Park High School

High School Diploma

Earned a high school diploma at Pleasure Ridge Park High School.

SC

Spencerian College

Attended Spencerian College.

Tech stack

Software and tools used professionally

Google Workspace

Gemini

Movement

Ky

ChatGPT

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