lalit rohra
@lalitrohra
Operations delivery lead in financial markets specializing in trade support and reference data.
ZimbabweWhat I'm looking for
I am an operations delivery lead with 7.5 years of experience in the Financial Markets domain, focused on trade support, ETD reference database management, and back- and middle-office processes.
I have led teams of up to 35 FTEs, managing daily BAU within SLAs, producing performance metrics, and conducting monthly business reviews with stakeholders.
My experience spans securities settlements, reconciliations, trade break analysis and remediation, account maintenance across platforms, and PEP reclassification, with a track record of promoting process quality and adherence to timelines.
I have been promoted to Senior Process Manager, received a Super Achiever award, and hold certifications including FRM Level 1 and multiple NISM credentials, demonstrating commitment to continued professional development.
Experience
Work history, roles, and key accomplishments
Senior Process Manager
eClerx Services Ltd
Jan 2023 - Present (2 years 9 months)
Manage a team of 21 FTEs for reference data (derivatives) BAU, achieving 99% quality by tracking volumes, producing daily Jira reports, publishing performance metrics, and conducting monthly business reviews with stakeholders.
Senior Process Manager
eClerx Services Ltd
Jan 2019 - Jan 2023 (4 years)
Led trade support for fixed income securities settlements, reconciled trades, resolved breaks, managed client SLAs and escalations, and supervised a team of 15 FTEs to maintain settlement efficiency.
Process Manager
eClerx Services Ltd
Jan 2018 - Jan 2019 (1 year)
Managed account creation and maintenance for trading platforms (Calypso, GMI, Tradex), updated SWIFT SSIs, and coordinated with clients to reduce errors and improve process reliability.
Process Manager
eClerx Services Ltd
Jan 2017 - Jan 2018 (1 year)
Led PEP reclassification operations, categorizing risk levels, updating SOPs, managing a team of 35 FTEs, and ensuring adherence to SLAs and strict timelines.
Education
Degrees, certifications, and relevant coursework
ICFAI University
Master of Business Administration, Business Administration
Grade: 8.29/10
Completed an MBA with a CGPA of 8.29/10.
KC College
Bachelor of Management Studies, Management
Grade: 75%
Completed a Bachelor in Management Studies with 75% final marks.
CHM College
Higher Secondary Certificate, Higher Secondary (Science)
Grade: 81.83%
Completed Higher Secondary Certificate with 81.83% marks.
SPP New Era High School
Secondary School Certificate, Secondary Education
Grade: 78.18%
Completed Secondary School Certificate with 78.18% marks.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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