LSLalitha Sathish
@lalithasathish1
Detail-oriented QA and technical editor with 11+ years in data operations and documentation.
IndiaWhat I'm looking for
I am a detail-oriented professional with over 11 years of combined experience in quality analysis, customer support, team leadership, and technical editing. I have a strong technical background with hands-on experience in C, C++, and VB.NET projects, and I leverage MS Office, CRM tools, and AI-assisted documentation to deliver accurate, timely outputs.
As a team leader and quality analyst, I have led teams, created dashboards and MIS reports, and improved team accuracy and efficiency through coaching and process improvements. In my editorial role I edit technical documents, ensure style and citation compliance, and produce academic and professional content with high attention to detail.
Experience
Work history, roles, and key accomplishments
Editor
Tholga Research Consulting
Feb 2022 - Present (3 years 11 months)
Edit technical documents including reports, white papers, and proposals with emphasis on grammar, clarity, and consistency; apply APA, MLA, and Harvard referencing to produce publication-ready content and improve document quality for clients.
Team Leader - Quality & Operations
Nittany Creative Solutions Pvt. Ltd.
Jan 2013 - Dec 2016 (3 years 11 months)
Led a team of 10–12 quality analysts to meet productivity targets, created quality dashboards and MIS reports, and delivered coaching that improved team accuracy by 20% while coordinating process improvements with management.
Quality Analyst
Nittany Creative Solutions Pvt. Ltd.
Jun 2008 - Jul 2013 (5 years 1 month)
Reviewed 1,000+ calls monthly and managed 500+ records daily to ensure compliance and data accuracy, produced quality reports that increased team efficiency by 15%, and provided feedback to 20+ agents.
Education
Degrees, certifications, and relevant coursework
Gurunanak College of Arts and Science
Bachelor of Science, Mathematics, Accounting, Statistics
2005 - 2008
Completed a Bachelor of Science covering Mathematics, Accounting, and Statistics with coursework supporting analytical and quantitative skills.
Apollo Institute
Diploma in Computer Applications, Computer Applications
2005 - 2005
Completed a Diploma in Computer Applications focusing on foundational computer skills and applications.
Govt Higher Secondary School
HSC, Higher Secondary Education
2003 - 2005
Completed Higher Secondary Certificate (HSC) with general academic coursework preparing for undergraduate studies.
St. Antony’s High School
SSLC, Secondary Education
2003 - 2003
Completed Secondary School Leaving Certificate (SSLC) providing foundational secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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