Lakshmi Jambulingam
@lakshmijambulingam
Technical writer with 10 years' IT experience specializing in data warehousing documentation.
IndiaWhat I'm looking for
I am a technical writer with around 10 years in IT and seven years focused on technical documentation, specializing in Data Warehousing and enterprise applications. I produce clear, concise user guides, installation and configuration manuals, release notes, and CMMI process documentation to improve user experience and reduce support load.
I have hands-on experience with tools such as Adobe FrameMaker, RoboHelp, Document 360, SnagIT, MS Office, Azure DevOps and Documentum, and familiarity with RDBMS and ETL technologies including Oracle, SQL Server and Informatica. I collaborate with product managers, SMEs, developers and testers across the SDLC to gather information, validate features, and deliver accurate, peer-reviewed documentation.
I have worked across domains including telecom, insurance and healthcare for clients such as Zurich Financial Services, KLA-Tencor, Applied Data Finance and DSS SIS, and I hold certifications including Oracle SQL, ITIL V3 and an international technical writing certification. I am organized, detail-oriented and adept at converting complex technical content into user-friendly deliverables.
Experience
Work history, roles, and key accomplishments
Technical Writer
DSS SIS
Sep 2023 - Jun 2025 (1 year 9 months)
Coordinated with product, development, and testing teams to produce release notes and user documentation that reduced support requests and promoted product adoption; authored CMMI process documentation and in-app help with screenshots.
Technical Writer
Applied Data Finance
Nov 2020 - Aug 2022 (1 year 9 months)
Produced clear, concise process documents, user guides, and training materials by collaborating with SMEs and maintaining documentation versions to support root-cause analysis and process changes.
Technical Writer
KLA-Tencor
Jan 2015 - Apr 2016 (1 year 3 months)
Planned and authored user, installation, and configuration guides and release notes; validated features via testing and managed document reviews and updates across the SDLC, supporting Agile release management.
Technical Content Writer
Itech Point
Feb 2014 - Sep 2014 (7 months)
Authored educational data warehousing content and tutorials for a public-facing site, creating flowcharts and pictorial representations to simplify complex concepts for learners.
Senior Project Engineer
Wipro Technologies
Apr 2010 - Jul 2013 (3 years 3 months)
Developed functional and user documentation for enterprise data warehouse projects, translated business requirements into technical specs, and produced deployment and administrator manuals for clients.
Programmer Analyst
Cognizant Technology Solutions
Jun 2007 - Mar 2010 (2 years 9 months)
Designed ETL processes and created low- and high-level design documents for data warehousing projects, contributing to ETL development and documentation for analytics implementations.
Education
Degrees, certifications, and relevant coursework
SESSN College of Engineering
Bachelor of Engineering, Electronics and Communication
Bachelor of Engineering in Electronics and Communication completed in May 2007.
Adhiparasakthi Polytechnic College
Diploma, Electronics and Communication
Diploma in Electronics and Communication completed in May 2004.
St. Ann's English Medium School
Secondary School Certificate, Secondary Education
Completed X (secondary) under the Indian Council of Secondary Education in April 2001.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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