Open to opportunities

Lacey Franklin

@laceyfranklin

Message

Administrative assistant coordinating schedules and client communications in fast-paced client-facing offices.

United States

Message

What I'm looking for

I’m looking for a busy, client-facing role where I can coordinate schedules, handle phone/email communications, manage records with discretion, and keep operations running smoothly across multiple priorities.

I’ve supported Little Sprouts Therapy Center with office administration, coordinating schedules and appointments while managing client records and confidential information. I also served as a primary point of contact by phone and email, keeping communications clear for multiple professionals at once.

Alongside that, I’ve handled high-volume customer service at The Cheesecake Factory, managing POS transactions and juggling multiple roles like cashier, food runner, host, and baker. I’ve also seasonally supported Avensole Winery events and weddings, working closely with event coordinators to keep high-volume operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

To-Go / Cashier / Baker / Food Runner / Host

Current

The Cheesecake Factory

Jun 2024 - Present (2 years 2 months)

Delivered high-volume customer service in a fast-paced restaurant environment. Managed POS transactions accurately and collaborated with team members across multiple roles.

Customer Service POS Multitasking Problem Solving

Office Assistant / Administrative Assistant

Little Sprouts Therapy Center

Jun 2016 - Aug 2024 (8 years 2 months)

Provided administrative support in a fast-paced, client-facing office environment. Coordinated schedules, appointments, and communications to support multiple professionals simultaneously.

Schedule Management Data Entry