Open to opportunities

Kyaw Thi Ha

@kyawthiha

Message

Detail-oriented Data Analyst skilled in Excel reporting, Power BI, and customer dispute resolution.

Myanmar

Message

What I'm looking for

I’m looking for a role where I can deliver accurate Excel/Power BI reporting, extract and standardize datasets end-to-end, and pair it with customer-first problem solving to improve processes, reduce errors, and support confident business decisions.

I’m a detail-oriented Data Analyst and customer support professional who turns messy, multi-source documents into accurate datasets and decision-ready reports. I use Excel reporting with pivot tables/visualizations, extract and standardize data for eDiscovery reporting, and build consolidated outputs with lookup functions to reduce errors.

Most recently, I employed text functions (LEFT, MID, RIGHT, TRIM, CONCATENATE) and lookup functions (VLOOKUP, INDEX-MATCH, XLOOKUP) across 10,000+ records extracted into Excel files, reducing errors by 30%. Before that, I led customer support, resolved escalated complaints/technical errors across Viber, email, LMS, SMS, and phone, documented cases, and followed up on financial resolutions like refunds and bill top-ups—bringing strong process discipline and customer-first communication to my analytics work.

Experience

Work history, roles, and key accomplishments

Data Analyst

Dauntless Discovery International

Nov 2024 - Mar 2026 (1 year 4 months)

Standardized and extracted data from legal agreements, email chains, and invoices into Excel files for eDiscovery reporting. Reduced extraction errors by 30% using Excel text functions and lookup methods.

Excel Excel Text Functions RIGHT TRIM CONCATENATE Index Match XLOOKUP Data Extraction Data Standardization

Customer Support Lead

My Jobs

Jun 2024 - Aug 2024 (2 months)

Led a team of customer service representatives to resolve escalated customer issues and improve service efficiency. Trained team members and used customer feedback and service metrics to drive improvements.

Customer Support Customer Escalation Team Leadership Process Improvement Customer Service

Student Services Coordinator

T&H Math Center

Mar 2022 - Nov 2023 (1 year 8 months)

Prepared, organized, and distributed student data to relevant departments to ensure accurate access for administrative and academic purposes. Managed inbound/outbound calls and resolved complaints and technical errors using multiple communication channels.

Data Management Inbound Outbound Calls Customer Complaint Resolution Viber Email Communication SMS Phone Support Administrative Coordination

Customer Service Agent

AYA Bank

Sep 2019 - Feb 2021 (1 year 5 months)

Handled inbound customer calls to resolve disputes, retention issues, and product inquiries while maintaining customer satisfaction. Documented cases, verified financial dispute resolutions (refunds, card delivery, and bill top-ups), and followed up with customers.

Customer Service Dispute Resolution Retention Financial Dispute Monitoring Bill Top Up Follow up

Seafarer Documentation Coordinator

KAWAGUCHI Maritime

Jun 2018 - May 2019 (11 months)

Prepared seafarer joining and departure documentation in compliance with maritime regulations. Coordinated document submissions and transfers to the DMA office for arrivals, ship transfers, and updated seafarer lists.

Seafarer Documentation Maritime Compliance Department of Maritime Affairs Processes Document Transfer