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Kutlwano Modikeng

@kutlwanomodikeng

Message

I improve operational processes, governance, and innovation delivery across cash management and business services.

South Africa

Message

What I'm looking for

I'm looking to contribute to innovation, process improvement, project coordination, governance, and service optimisation work where I can turn operational insights into practical, measurable improvements.

At SBV Services, I support innovation and business improvement initiatives through process documentation, workflow reviews, SOP management, and stakeholder coordination.

I've documented and improved more than 10 internal processes, while building dashboards, trackers, status reports, and executive presentations that strengthen visibility of risks, milestones, dependencies, and actions.

I bring business administration, quality management, design thinking, and continuous improvement capabilities, with a practical focus on customer value, operational efficiency, compliance, and measurable delivery outcomes.

Experience

Work history, roles, and key accomplishments

Current

Innovation Administrator

Current

SBV Services

Oct 2023 - Present (2 years 11 months)

Support process improvement initiatives across multiple operational areas through process documentation, workflow reviews, and SOP management. Contributed to the documentation and optimization of more than 10 internal business processes.

Process documentation Workflow Analysis SOP Management Data Analysis Project Coordination Stakeholder Engagement Action Tracking Governance Continuous Improvement Microsoft Word

Admin Assistant (Internship)

SBV Services

Aug 2022 - Jul 2023 (11 months)

Provided administrative and project coordination support across 3+ departments. Assisted with process-related documentation, handover notes, and internal reports, improving continuity and knowledge transfer.

Administrative Support Project Coordination Documentation Meeting Coordination Research Document Control

Retail Assistant

Mr Price Group

Dec 2021 - Dec 2021 (0 months)

Assisted customers with purchases and styling. Provided customer service during peak festive trading.

Customer Service Sales Support Merchandising

Education

Degrees, certifications, and relevant coursework

IIE Rosebank College

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration with key focus areas including business management, research practice, work integrated learning, and information & knowledge management.