Ku Htoo

At Markovate, I built AI-powered healthcare scheduling and patient-support workflows that reduced manual clinic handling by 38% and automated over 60% of eligible patient interactions. I designed conversational and voice AI agents for scheduling, billing, and administrative workflows while protecting PHI through guardrails, permissions, audit trails, fallbacks, and human escalation.

I've owned products from ambiguous customer problems and rapid prototypes through architecture, rollout, observability, and continuous improvement. My evaluation framework for AI workflows increased agent task success by 18%, while PostgreSQL and API improvements reduced p95 latency by 41%.

Previously at Cadenza, I delivered customer-facing and enterprise workflow products for thousands of users, improving task completion by 24%, cutting frontend load time by 35%, and reducing recurring production defects by 30%. At ClearScale, I engineered distributed API services processing millions of business events daily and improved critical-service availability to 99.95%+.

I bring hands-on experience across React, Remix, TypeScript, Python, FastAPI, PostgreSQL, REST APIs, RAG systems, AWS, Docker, testing, and production operations. I also mentor engineers and help teams balance product speed with reliability, security, and customer value.