Open to opportunities

krzl nunes

@krzlnunes

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Results-driven journalist pivoting to UX Research with 10+ years experience.

Chile

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What I'm looking for

I am looking for a role that fosters creativity and innovation, where I can leverage my UX research skills to enhance user experiences and contribute to impactful projects.

I am a results-driven journalist with over 10 years of experience in English language education and more than 3 years in sales within the TEFL/TESOL industry. Currently, I am pivoting to UX Research, leveraging my certification in UX Design and Research Methodologies. My training in market research and expertise in user needs analysis allow me to craft tailored solutions that deliver impactful insights.

Throughout my career, I have demonstrated a strong foundation in Design Thinking principles, driven by a passion for creating meaningful user experiences. My role as an International Program Advisor at Bridge Education Group involved engaging with prospective customers, managing a pipeline of leads, and conducting qualitative research to define marketing personas, which resulted in a 13% increase in annual lead conversions. I am an excellent communicator, thriving in multicultural environments, and I am dedicated to enhancing user experiences through data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Social Media Content Creator

Current

Bridge Education Group

Jan 2022 - Jan 2025 (3 years)

Created engaging video content for Bridge's social media platforms, significantly boosting engagement and viewership through innovative reels and posts.

Video Production Social Media Strategy Content Creation Digital Marketing Branding Communication Editing

Current

International Program Advisor

Current

Bridge Education Group

Jan 2021 - Jan 2025 (4 years)

Provided expert consultation to prospective customers, managing a pipeline of 50-70 leads weekly. Conducted interviews to assess motivations for TEFL/TESOL certification and monitored Salesforce performance metrics. Led a project to define marketing personas, resulting in a 13% increase in lead conversions.

Salesforce UX Research Customer Engagement Market Research Data Analysis Design Thinking Lead Management Qualitative Research

Current

Content Writer and Alumni Outreach Officer

Current

Bridge Education Group

Jan 2018 - Jan 2025 (6 years 11 months)

Authored 5-8 articles monthly for the BridgeUniverse blog and conducted interviews with alumni to create engaging profiles. Generated article ideas based on industry trends, contributing to over 200 published articles.

Content Writing Interviewing Alumni Relations Research SEO Communication Editing

Current

Independent English Teacher

Current

Self Employed

Jan 2015 - Present (10 years 6 months)

Delivered personalized English courses online to 15-20 students monthly. Conducted needs assessments and tailored lesson plans to meet individual learning goals. Prepared students for English proficiency tests and facilitated Business English training.

Curriculum Development Online Learning Content Creation Assessment Design Communication Skills