Kritika Sindwani

Support accurate processing of 30+ purchase orders weekly by verifying order details and resolving pricing, invoice, and delivery exceptions with internal teams. Resolve transaction, item-status, and system discrepancies by investigating records and coordinating corrections with store teams and IT.

Resolved purchase, payment, and refund inquiries for 40–60 customers per shift by assessing needs, explaining options, and addressing service concerns. Helped customers complete digital transactions by troubleshooting online orders, account issues, and payment problems, escalating complex concerns when needed.

Completed a financial planning role at CDI College, focusing on financial planning services.

Coordinated a nine-person team across three departments to address customer and operational issues by prioritizing work and aligning daily activities.

Resolved customer inquiries and order concerns by reviewing details, explaining next steps, and coordinating follow-through with colleagues.

Contributed to a 26% increase in online orders within two months by analyzing digital customer journeys and recommending website improvements.

Supported client inquiry follow-up by maintaining customer records and coordinating communications with internal and international partners.

HubSpot Revenue Operations certification completed in 2026.

Six Sigma White Belt certification completed in 2024.

Master of Commerce from Kurukshetra University, completed in 2018.

Bachelor of Commerce from Kurukshetra University, completed in 2016.

Scrum: The Basics certification.

Postgraduate Certificate in Business Analytics from Conestoga College, completed in 2024.

Atlassian Agile Project Management Professional Certificate completed in 2024.

Postgraduate Certificate in Project Management from Conestoga College, completed in 2023.