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Kritika Mudgal

@kritikamudgal

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Project Coordinator at Skyesports International who coordinated 10+ gaming tournaments and brand campaigns.

India

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At Skyesports International, I owned the full project lifecycle for 10+ gaming tournaments and brand campaigns, helping ensure brands like iQOO and LG received what was promised. I coordinated across eight teams and managed talent and influencer pipelines for large-scale events.

For JioBLAST (India Rising: Road to EWC), I managed social content and publishing that reached 20M+ views and 100K+ interactions. I also produced real-time content with esports players and provided live coverage during a multi-day national esports festival.

Experience

Work history, roles, and key accomplishments

Freelance Social Media Manager

JioBLAST

Jun 2026 - Jul 2026 (1 month)

Managed content and posting across an account that reached 20M+ views and 100K+ interactions, publishing 150+ pieces of content in a single month. Produced real-time content with esports players and delivered continuous live-event social coverage.

Social Media Management Content Creation Real Time Publishing Event Coverage Analytics

Client Servicing Manager

Cranberry Brand Holdings Pvt. Ltd.

Feb 2026 - Apr 2026 (2 months)

Led development of full pitch components, proposals, presentations, and moodboards, and took full ownership of specialized events from concept to execution. Collaborated with the Servicing Function Head to win, retain, and service high-value clients.

Client Servicing Proposal Development Presentation Skills Event Management Stakeholder Management

Project Coordinator

Skyesports International

May 2024 - Nov 2025 (1 year 6 months)

Owned the full project lifecycle for 10+ major gaming tournaments and brand campaigns, ensuring brands like iQOO and LG received exactly what was promised. Acted as the central point of contact between 8 teams and managed talent and influencer pipelines for large-scale events.

Project Management Stakeholder Management Event Coordination Influencer Management Documentation

Customer Service Representative (SME)

Vodafone / VOIS

Jul 2022 - Jan 2024 (1 year 6 months)

Consistently ranked in the top 15–20% for quality and resolution KPIs across teams. Served as Subject Matter Expert (SME) for new hires, supporting onboarding and process training.

Customer Service Quality Assurance Training Process Improvement

Customer Service Representative

FIS Global

Feb 2021 - Dec 2021 (10 months)

Consistently ranked in the top 15–20% for quality and resolution KPIs across teams. Resolved customer queries with accuracy and empathy while maintaining detailed resolution trackers for internal reporting.

Customer Service Query Resolution Documentation Reporting

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology Delhi

Executive Programme, Brand Management

2026 -

Activities and societies: Led a six-member team on a capstone case study analyzing brand strategy for Pahadan's Guild Pvt. Ltd. (Himachal Pradesh rural lifestyle brand); delivered a 23-page case study and 13-slide presentation.

Executive Programme in Brand Management from IIT Delhi, online, from January to June 2026. Led a six-member team on a capstone case study analyzing brand strategy for Pahadan's Guild Pvt. Ltd., delivering a 23-page case study and 13-slide presentation.