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Kritika Jain

@kritikajain2

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Strategic Lead Engineer with 11+ years in cloud-native solutions.

India

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What I'm looking for

Passionate about building tools and platforms that make engineering faster, safer, and more scalable. Open to Principal/Staff Engineer roles globally (remote or onsite), especially where AI and platform systems intersect.

I am a strategic and hands-on Lead Engineer with over 11 years of experience in building and scaling reliable, distributed systems within enterprise SaaS environments. My career has been marked by a proven track record of driving high-impact engineering initiatives at leading companies such as Salesforce, Oracle, and JP Morgan. I specialize in cloud architecture, particularly AWS, and have a strong focus on DevOps pipelines, observability, and performance optimization.

Throughout my career, I have successfully led teams and mentored engineers, fostering a culture of collaboration and engineering excellence. At Salesforce, I spearheaded an org-wide observability strategy that significantly reduced incident resolution times by 40%. My passion for system design and delivering resilient cloud-native solutions at scale has been a driving force in my professional journey, and I am committed to continuous learning and improvement in the ever-evolving tech landscape.

Experience

Work history, roles, and key accomplishments

Current

SMTS - L7

Current

Salesforce

Apr 2022 - Present (3 years 3 months)

Led org-wide observability strategy by building scalable diagnostics using ELK and Filebeat, and building predictive models to forecast anomalies and enable proactive remediation reducing incident resolution time by 40%. Designed and deployed a multi-region feature toggle service using AWS S3, DataSync, and Istio, enhancing CI/CD velocity and safe deployment practices.

ELK Filebeat AWS S3 Istio Python Temporal Chatbot Development

Software Developer - L3

Oracle

Mar 2020 - Present (5 years 4 months)

Built a Kafka-driven self-healing framework with real-time alerting and auto-recovery, reducing MTTR by 35%. Enhanced system reliability by integrating Prometheus Alertmanager with real-time log-based thresholds.

Kafka AlertManager Grafana Observability Reliability

Associate Vice President

JP Morgan

Sep 2018 - Present (6 years 10 months)

Designed a real-time microservices-based risk assessment platform with React.js, Java, Spark, and Tableau. Maintained 99.999% availability of production environments via PagerDuty and proactive alerting.

Microservices React Java Spark Tableau PagerDuty

Senior Analyst

EMC Corporation

Sep 2015 - Present (9 years 10 months)

Automated quote/sales order workflows by engineering Java-based SSC plugin configurators for Networker. Eliminated 1000+ manual hours per month and created reusable component libraries.

Java SSC Plugin Configurators Workflow Automation Component Libraries

Systems Engineer

Infosys

Sep 2013 - Present (11 years 10 months)

Built a robust migration toolkit using Java, SQL, and Perl, improving integration turnaround. Developed and integrated modules for Telstra’s NBN product lifecycle.

Java SQL Perl System Integration

Education

Degrees, certifications, and relevant coursework

BITS Pilani

M.Tech in Software Systems, Software Systems

Grade: 8.05

Pursued a Master of Technology in Software Systems, focusing on advanced concepts and practices in software development and system design. Achieved a CGPA of 8.05, demonstrating strong academic performance in complex technical subjects.

Rajasthan Technical University

B.Tech (Honors) in Computer Science, Computer Science

Grade: 73%

Completed a Bachelor of Technology with Honors in Computer Science, gaining foundational and advanced knowledge in the field. Achieved a commendable 73% in the program, reflecting a solid understanding of computer science principles.