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Kristin Lightle

@kristinlightle

Protective Services Supervisor at TriHealth, managing 20 direct reports and overseeing training across the Protective Services team.

United States

Message

At TriHealth, I manage 20 direct reports across the Badging Office, Communication Center, Workplace Violence Investigator role, and Protective Services Officer team. I also oversee training for the Protective Services team, including as Lead Taser Instructor.

I partner with other departments to develop best practices and help improve communication between staff, patients, and officers. I support more than 150 offsite locations and contribute to a safer environment for healthcare workers and patients.

As a Protective Services Lead at TriHealth, I trained officers and dispatchers and served as a grant writer for the department. Earlier, as a Protective Services Officer/Dispatcher, I responded to incidents, assessed security concerns, and monitored entrances and exits.

Coaching at Talawanda High School and Sycamore High School added to my experience developing teams and students. I also served in the U.S. Army Reserve as an 88M Motor Transport Operator, leading daily operations that included convoy command and dispatching.

Experience

Work history, roles, and key accomplishments

Current

Protective Services Supervisor

Current

TriHealth

Aug 2023 - Present (3 years 2 months)

Manage 20 direct reports including Badging Office, Communication Center, and Workplace Violence Investigator. Oversee training for the Protective Services team and partner with other departments to resolve issues.

Leadership Team Management Training Taser Instruction Communication Skills Critical Decision Making Policy Development

88M Motor Transport Operator

U.S. Army Reserve

Feb 2018 - Sep 2024 (6 years 7 months)

Led daily operations including convoy command, dispatching, and organizing drivers. Completed regular inspections and maintenance actions to keep equipment operating at peak levels.

Convoy Command Dispatching Vehicle Inspection Maintenance Communication Skills

Marching Band Instructor

Talawanda High School

Jul 2022 - Aug 2024 (2 years 1 month)

Held afterschool meetings and rehearsals in preparation for shows. Coached students to advance technical skill with marching, playing, and visual aspects of the show.

Coaching Instruction Team Building Communication Skills

Bowling Coach

Sycamore High School

Sep 2019 - Mar 2024 (4 years 6 months)

Motivated athletes to become stronger and more effective through training habits and proper nutrition. Evaluated individual knowledge, skills, and strengths to assign team positions.

Coaching Motivation Training Team Building Performance Monitoring

Protective Services Lead

TriHealth

Sep 2020 - Aug 2023 (2 years 11 months)

Partnered with other departments to resolve issues and developed best practices. Served as Training Officer/Dispatcher and grant writer for the Protective Services department.

Training Dispatching Grant writing Critical Decision Making Communication Skills CCTV Monitoring

Protective Services Officer/Dispatcher

TriHealth

Oct 2019 - Sep 2020 (11 months)

Served as Officer/Dispatcher, making critical decisions in high stress situations. Greeted patients and staff professionally and secured entrances and exits while monitoring CCTV.

Dispatching Critical Decision Making Customer Service CCTV Monitoring Security

Lead Teller

KeyBank

Oct 2018 - Jun 2019 (8 months)

Provided excellent customer services and audited cash vaults, drawers, and ATMs. Monitored for possible scams and filled in at other locations when needed.

Customer Service Cash Handling Audit Fraud Monitoring

Lead Loss Prevention Officer

Burlington

Oct 2017 - Nov 2018 (1 year 1 month)

Monitored stores for signs of attempted theft and intervened when necessary. Trained oncoming Loss Prevention Officers on policy and procedures and generated comprehensive reports.

Loss Prevention Surveillance Training Report Writing Emergency Response

Security Supervisor

Kings Island

Jun 2016 - Jan 2018 (1 year 7 months)

Oversaw a team of security officers and managed scheduling and performance evaluations. Conducted frequent security audits and developed improved training methods.

Security Management Team Leadership Scheduling Performance Evaluation incident investigation Training

Intern

Butler County Clerk of Courts

Jan 2016 - Jun 2016 (5 months)

Aided staff with day-to-day tasks, filed paperwork, and attended court proceedings.

Administrative Support Filing Court Proceedings

Intern

Butler County Public Defender's Office

Jan 2016 - Jun 2016 (5 months)

Aided staff with day-to-day tasks, filed paperwork, and attended court proceedings.

Administrative Support Filing Court Proceedings

Lead Student Librarian

Miami University

Aug 2015 - Jun 2016 (10 months)

Aided students with various needs and trained oncoming students to learn the systems. Restocked and organized library materials.

Customer Service Training Organization

Customer Service Representative/Cashier Team Shift Supervisor

Meijer

Jun 2013 - Jun 2015 (2 years)

Supervised up to 20 team members daily, overseeing breaks, call offs, and training new team members. Operated cash register for cash, check, and credit card transactions with excellent accuracy.

Customer Service Cash Handling Team Supervision Training Problem Solving