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Kristine Jee Castro

@kristinejeecastro

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Real Estate Virtual Assistant trained in CRM lead management, MLS research, and comparable market analysis.

United Arab Emirates

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What I'm looking for

I’m looking to support real estate professionals with reliable administrative work, including CRM lead management, property listings, client follow-up, and day-to-day coordination.

At ENOC Tasjeel, I managed phone calls, emails, and client inquiries, and coordinated appointments and calendars. I also maintained client records and updated information through data entry.

At IQOR Philippines, I assisted customers with service requests and documented interactions in company databases and CRM systems, following call guidelines and quality standards.

Through the Real Estate Virtual Assistant Masterclass at Sync2VA, I practiced CRM lead management, MLS navigation, property research, and comparable market analysis. I also completed hands-on activities for open houses, showings, and client data entry.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

ENOC Tasjeel

Oct 2019 - Jul 2026 (6 years 9 months)

Managed high-volume phone calls, emails, and client inquiries while maintaining professional and timely communication. Scheduled and coordinated appointments, maintained calendars, and ensured accurate meeting information.

Customer Service Data Entry Appointment Scheduling Calendar Management Communication Skills Client Records Management

BPO Call Center Agent

IQOR Philippines

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted customers with inquiries, concerns, and service-related requests, providing accurate information and timely resolutions. Maintained accurate customer records and documented interactions using company databases and CRM systems.

Customer Service CRM Data Entry Documentation Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Sync2VA

Real Estate Virtual Assistant Masterclass, Real Estate Virtual Assistance

Completed a 40-hour Real Estate Virtual Assistant Masterclass covering real estate fundamentals, lead generation, CRM management, MLS navigation, property research, and comparable market analysis.