krishna sai

I’m a results-driven Subject Matter Expert with 8+ years of experience spanning customer service, clinical research operations, quality assurance, and client management in MNC environments. At Cognizant, I’m the primary point of contact for client relationship management, handling project updates, issue resolution, and escalation handling while translating business needs into clear process specifications.

I lead requirements gathering across client engagements and deliver operational excellence through comprehensive quality audits to ensure SOP adherence and compliance standards. I perform Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA) to reduce error rates, improve delivery quality, and drive continuous process improvement.

I also design and deliver structured training programs, onboarding sessions, and refreshers to strengthen team productivity and knowledge retention. By monitoring KPIs such as accuracy, compliance scores, and rework rates—and serving as POD Lead/Acting Team Lead—I coordinate cross-functional workflows to consistently meet business objectives and deadlines.