Prateek Mohite

I’m a results-driven customer service professional with 7 years of experience across utilities, telecom, and retail, specialising in customer relationship management, complaints resolution, and operational efficiency improvement. I focus on delivering measurable outcomes—consistently maintaining CSAT above 95% and quality scores above 96%.

In my most recent role at WNS Global Services, I managed high-volume, multi-channel customer interactions for the UK region through call, live chat, and email. I resolved complex complaints by adhering to SOPs and ensuring accurate documentation and first-time resolution, while reducing repeat contacts by 20%.

I strengthen performance through performance metrics analysis and practical process improvement. I contribute subject matter expertise to senior leadership discussions, helping drive a 15% improvement in process alignment, and I train and mentor teams—training 15 employees on complaints handling and customer service standards.

I’m also comfortable using Salesforce and generative AI tools to enhance service delivery and documentation accuracy. My approach is grounded in quality assurance, clear stakeholder communication, and continuous improvement—recognized through awards including Employee of the Year (2024) and multiple “Star” acknowledgements.