At American Airlines, I engineer real-time contact center platforms for 5,000+ agents, reducing peak-disruption response times by 15% and cutting incident resolution time by 40% through resilient AWS workflows and proactive observability.
Over seven years at JPMorgan Chase, I helped modernize lending and onboarding platforms serving millions of monthly applications. I've delivered microservices and event-driven migrations, reduced Cassandra retrieval latency by 60%, saved $150K+ annually in cloud costs, and strengthened reliability, security, and production triage across financial systems.
