Open to opportunities

Komal Gupta

@komalgupta1

Senior technical support analyst resolving internet, cable, and streaming issues for US telecommunications clients via chat.

India

Message

What I'm looking for

I’m looking for a fast-paced support role where I can troubleshoot independently, communicate clearly with both technical and non-technical customers, and use AI tools to improve workflows and keep service interactions consistently empathetic.

I’ve worked in a technical support process for a US-based telecommunications client at eClerx Services Ltd, handling internet, cable, and streaming-related issues through chat. I diagnose and troubleshoot connectivity and service problems independently, translating complex technical details into simple, actionable explanations for customers.

I stay patient and empathetic under pressure, focusing on making sure each interaction feels heard and understood. I’ve also identified recurring technical issues and contributed to process improvements, and I actively use AI tools like Claude, GPT, and Gemini to build workflows and improve efficiency.

Experience

Work history, roles, and key accomplishments

Senior Analyst

EClerx Services Ltd

May 2023 - May 2026 (3 years)

Provided technical support for a US-based telecommunications client, resolving internet, cable, and streaming issues via chat. Diagnosed connectivity problems, maintained empathy under pressure, and contributed to process improvements.

Customer Support Technical Troubleshooting Empathy High Volume Query Resolution Process Improvement

Education

Degrees, certifications, and relevant coursework

Post Graduate Govt College (Co-ed), Sector-11, Chandigarh

Bachelor of Science, Biotechnology

2019 - 2022

Executed complex project methodologies, strengthening foundations in scientific reasoning and analytical thinking. Developed advanced observation, data analysis, and problem solving skills through practical laboratory research.