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@kolepatterson1
Results-driven customer service representative with 9 years of experience.
I am a dedicated customer service representative with over nine years of experience in retail environments, particularly in online grocery operations. My journey has been marked by a commitment to enhancing customer satisfaction through effective communication and verification processes. I have been recognized for my dedication and performance, receiving multiple awards, including service excellence pins, which reflect my ability to go above and beyond in my role.
Throughout my career, I have held various positions, including Team Leader at Walmart, where I implemented effective communication strategies to foster collaboration and improve team productivity. My responsibilities included managing daily operations, scheduling, and inventory management, all while ensuring exceptional customer service. I take pride in my ability to verify customer orders accurately, ensuring a seamless pickup experience for our clients.
In addition to my professional experience, I hold an Associate's degree in Science with a focus on Sociology from Navarro College. My skills extend beyond customer service; I am proficient in Microsoft Office and have a background in social work, which has equipped me with strong organizational and communication skills. I am passionate about helping others and continuously seek opportunities to grow and contribute positively to my workplace.
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Work history, roles, and key accomplishments
Walmart
Jun 2016 - Present (9 years 5 months)
Implemented effective communication strategies to foster collaboration and improve team productivity. Managed daily operations, including scheduling, inventory management, and customer service.
Walmart
Jun 2016 - Jan 2021 (4 years 7 months)
Ensured customer satisfaction and authenticity by verifying customer information for online grocery pickups. Received multiple awards and recognition for exceptional service and dedication.
Daisy Farms
Jun 2015 - Aug 2015 (2 months)
Responsible for the care of calves and various tasks assigned by the supervisor. Demonstrated strong work ethic and received consistent compliments for performance.
Walmart
Feb 2014 - Aug 2014 (6 months)
Stocked frozen and dairy sections while assisting customers with their needs. Consistently recognized for being a hard worker and performing duties effectively.
Degrees, certifications, and relevant coursework
Associate of Science, Sociology/Science
Activities and societies: College Band (2 years)
Completed an Associate of Science degree in Sociology/Science. Participated in the College Band for two years while pursuing studies.
Software and tools used professionally
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