kole patterson

I am a dedicated customer service representative with over nine years of experience in retail environments, particularly in online grocery operations. My journey has been marked by a commitment to enhancing customer satisfaction through effective communication and verification processes. I have been recognized for my dedication and performance, receiving multiple awards, including service excellence pins, which reflect my ability to go above and beyond in my role.

Throughout my career, I have held various positions, including Team Leader at Walmart, where I implemented effective communication strategies to foster collaboration and improve team productivity. My responsibilities included managing daily operations, scheduling, and inventory management, all while ensuring exceptional customer service. I take pride in my ability to verify customer orders accurately, ensuring a seamless pickup experience for our clients.

In addition to my professional experience, I hold an Associate's degree in Science with a focus on Sociology from Navarro College. My skills extend beyond customer service; I am proficient in Microsoft Office and have a background in social work, which has equipped me with strong organizational and communication skills. I am passionate about helping others and continuously seek opportunities to grow and contribute positively to my workplace.