Open to opportunities

Kirat Mehta

@kiratmehta

Message

Tier 2 Technical Support Analyst turning enterprise incidents into reliable outcomes.

Canada

Message

What I'm looking for

I’m looking to support enterprise applications in high-volume environments, resolve SQL/C# and REST/SOAP issues, and improve uptime by meeting SLAs. I want a team where clear technical communication and reliable delivery are valued.

I’m a Technical Support Analyst (Tier 2) with 4+ years supporting enterprise applications and customers in high-volume environments. I focus on incident/ticket management with ServiceNow and Salesforce, SQL investigation, and C# troubleshooting—always aiming to meet SLAs and reduce downtime.

At Tecsys, I resolved 10–20 enterprise cases daily within SLA and reduced downtime by 15% using monitoring tools. I worked directly with REST and SOAP APIs for system integration and troubleshooting using Postman and SoapUI, and I investigated data issues with MS SQL queries to stabilize production systems.

In my more recent roles, I configure and troubleshoot security and surveillance systems by programming and supporting devices like CCURE 9000/CCURE IQ and Axis hardware, while ensuring reliability for deployments involving ExacQ client. I also bring a customer-focused Tier 2 background from NTT BPO—handling high inquiry volumes and training 10+ hires—so I communicate complex technical issues clearly for both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Current

System Configuration Specialist

Current

Securitas Technology

Feb 2025 - Present (1 year 2 months)

Programmed and configured security devices including CCURE 9000/CCURE IQ and Axis systems to support reliable access control and video surveillance operations. Troubleshot ExacQClient issues and supported deployments to maintain system uptime.

CCure Axis Device Manager ExacQ Client Access Control Video Surveillance System Configuration Troubleshooting

Contract Technical Analyst

It Infocom

Apr 2025 - Oct 2025 (6 months)

Installed and supported CCTV and biometric security software systems for client deployments. Assisted with setup of file servers, email systems, and antivirus solutions.

Biometrics Software Deployment File Server Setup Troubleshooting System Administration

Technical Support Analyst

Tecsys Inc.

May 2022 - Mar 2024 (1 year 10 months)

Troubleshot C# OMS issues to improve system stability and investigated data problems using MS SQL queries. Resolved 10–20 enterprise cases daily within SLA, reducing downtime 15% with monitoring tools and supporting REST/SOAP integrations via Postman and SoapUI.

C#MS SQL Server REST APIs Postman SoapUI Monitoring

Tier 2 Customer Service Rep

NTT BPO

May 2021 - May 2022 (1 year)

Resolved 40+ daily orders, shipments, and customer issues while providing Tier 2 support using Salesforce. Trained 10+ new hires, improving onboarding speed and handling 40+ incoming customer inquiries daily.

Salesforce Tier 2 Support Shipment Support Customer Service Training SLA Focused Case Resolution

Education

Degrees, certifications, and relevant coursework

Sheridan College

Advanced Diploma, Computer Programmer

2019 - 2021

Grade: GPA: 3.63 overall

Activities and societies: Projects included TaskManager (C# & SQL with EF Core and SQLite), an SEO rating app with API integration, and an appliance repair company website using Next.js and APIs.

Advanced Diploma in Computer Programmer from Sheridan College (Ontario) from Dec 2019 to Apr 2021; GPA 3.63 overall.