Kim Potts

I've spent four years as the first point of contact at a busy fireplace and steelwork company, welcoming customers and providing friendly, helpful service.

I answer calls, respond to emails, handle customer enquiries and take and process orders, ensuring information reaches the right team members.

I also keep paperwork, customer information and day-to-day office tasks organised while supporting the smooth running of the office.

I'm now looking for a remote UK-based role where I can contribute in reception, administration, customer service or virtual assistance while learning new systems.